My Honest Reflections on Conga CLM and Its Impact
July 28, 2025

My Honest Reflections on Conga CLM and Its Impact

Max Evans | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conga CLM

We use Conga CLM as a central nervous system for our contracting processes. Before, contract management was a pain area, digging through emails, legacy systems, and shared drives just to find the right version or clause. Now, everything’s in one place, searchable, and standardized. Especially because we have a lot of paperwork that needs to be shared with clients like invoices, BOL, POD, and more, so Conga CLM is a great match for us.

Pros

  • Contract Management is the biggest selling point. With Conga CLM, it's easy to search, audit, and reference documents.
  • Syncs beautifully with Salesforce (and some others), so contracts and customer data stay connected. Saves time and reduces manual work.
  • Live dashboards let you track contract statuses without having to dig through emails or call someone.

Cons

  • Some screens can feel cluttered, especially for new folks.
  • Creating new custom workflows can be a challenging task, we had to invest heavily on it.
  • Vendor onboarding process has been so much faster and better, resulting in more buisness and revenue. It's a bit costly but has also increased our overall ROI.
  • Conga’s version control and clause consistency helped us to reduce the post signing disputes. That’s saved us a few awkward calls and trouble.
  • Better resource optimization buisness decisions with the live dashboard, also leading to increased revenue and growth.
Conga CLM didn’t just meet our scalability needs, it grew with us. As a logistics company, our operations span across regions, vendors, and complex service agreements and Conga CLM helps scores all of them.
Yes, absolutely. It’s simplified things more than we expected. Helped to automate workflows, reduced errors and increased compliance. Contract management had never been so easy.
We evaluated both platforms seriously before making the call. DocuSign CLM had its strengths, especially in e-signature and user-friendly interfaces but honestly, Conga CLM aligned better with our business needs and long-term goals.

Do you think Conga CLM delivers good value for the price?

Yes

Are you happy with Conga CLM's feature set?

Yes

Did Conga CLM live up to sales and marketing promises?

Yes

Did implementation of Conga CLM go as expected?

Yes

Would you buy Conga CLM again?

Yes

Conga CLM can be a wonderful match for mid-sized to large enterprises, especially those juggling a high volume of contracts across departments like sales, legal, procurement, HR. Doesn't make that much sense for small businesses.

Conga CLM Feature Ratings

8.8
Contract creation
9
Contract templates
8
Clause library/saved fields
9
Guided logic
9
8.7
Contract sharing
8
Contract editing
9
Collaborating on contracts
9
MS Word plug-in
8
Approval process
9
Interdepartmental workflows
9
9.0
Contract database
10
Contract search
10
Contract milestone reminders & alerts
8
Custom contract reports
8
Tracking contract status
9
Compliance check
9
9.0
Contract Storage
9
Document Management
10
Advanced Search and Filtering
10
Version Controls
10
Customizable Contract Templates
8
Workflow Acceleration
9
E-Signatures
9
Reminders and Alerts
8
Analytics and Reporting
8
Integration with other Systems
9

Conga CLM Reliability

Based on my experience using Conga CLM across a growing logistics operation with varied departments, I’d confidently rate its overall scalability a 9 out of 10. Provides multi site support, has proven ready for the long haul and provides a secure environment.
Conga CLM’s availability has been solid in my experience as for a logistics company like ours that needs access across time zones and departments, Conga CLM is a great solution.
Conga CLM performs reliably across our organization. It handles large volumes of contracts without lag, keeps workflows flowing smoothly, and processes automation tasks efficiently. The system remains responsive, even during busy days, no performance lag.

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