Conga Composer A Powerful Document Generation and Management Tool.
July 25, 2025
Conga Composer A Powerful Document Generation and Management Tool.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Octiv /TinderBox (legacy product)
Modules Used
- Conga Composer
Overall Satisfaction with Conga Composer
We have been using Conga Composer to automate the creation of the business's critical documents directly from Salesforce. It has become an optimal tool for generating contracts, quotes, service agreements, and customer communications with speed and accuracy. Helps with the slow turnaround times and data accuracy issues. Especially useful for our sales team as it allows them to generate quotes, proposals, and contracts directly from Salesforce with just a few clicks.
Pros
- Conga Composer creates error-free, branded documents directly from Salesforce records instantly. Can create complex documents like multi-line quotes, NDAs, and service agreements in a moment.
- Improves real-time data accuracy by pulling live data from Salesforce; the documents are always up-to-date and accurate.
- Conga Composer is a powerful tool for streamlining document workflows, improving accuracy, and saving time across departments.
Cons
- Faced some challenges with Mail Merge, which can result in delays and slow down the entire process.
- Integration with google is not that great when compared to other software's.
- One of the most visible impacts was that document errors dropped by over 80%, boosting customer satisfaction and uptime.
- Automated the document creation and management process, saving a great deal of time.
- Turnaround times have also remarkably faster, deals close sooner, boosting the profits.
- Overall, the time savings and error reduction covered the licensing costs within the first quarter.
Conga Composer has streamlined our entire document workflow, making it smooth and almost effortless.
S-Docs is also great with Salesforce; however, it offers broader integration, scalable automation, and a deeper support ecosystem. Conga Composer delivers more powerful and flexible document generation.
Do you think Conga Composer delivers good value for the price?
Yes
Are you happy with Conga Composer's feature set?
Yes
Did Conga Composer live up to sales and marketing promises?
Yes
Did implementation of Conga Composer go as expected?
Yes
Would you buy Conga Composer again?
Yes
Conga Composer Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Support understands my problem Support cares about my success | Difficult to get immediate help Slow Initial Response |
Yes, as we needed faster SLAs than the base plan’s two-business-day response. Hence, we opted for premium support for Conga Composer.
A few months ago, our team hit a snag where mail merges stopped attaching PDFs to customer emails. Reps were left waiting. Initial response and root-cause identification took longer than expected, however, once the Conga engineer confirmed the issue, they were able to resolve it within 48 hours of issue confirmation.
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