Item: Conga CPQ
Rating: 9
Author: Verified User

Overall Satisfaction with Conga CPQ

Use Cases and Deployment Scope

We use Conga CPQ to streamline our sales process by minimizing the time it takes to release a quote to a client. We also handle the CLM task more efficiently, complying with all the organization's terms and conditions. Conga CPQ has helped us manage the product configuration and pricing within our organization very efficiently.

Pros and Cons

Pros

Product Configuration
Pricing Structure
CLM

Cons

Service needs to improve
Front line engineers in L1 Support needs to be equipped with more knowledge.
Any case raised by the client needs to be first analyzed and then Conga can jump to any conclusions.
X-Author Excel, Contacts needs to improve in terms of migration of constraint rules and cross-referencing of the clauses in contracts respectively.

Return on Investment

More traceability in terms of rev rec
More reach to client in less time
More accurate pricing and discounting

Time Saved

Yes, Conga CPQ has significantly reduced time by automating pricing, product configuration, and approvals. It streamlines quote generation and minimizes manual errors, allowing for faster, more accurate processes. This efficiency frees up resources, enabling quicker decision-making and enhancing productivity across sales and contract management teams. Review process is simplified and is quick.

Accuracy

I rate the accuracy of Conga CPQ-generated quotes as 7 out of 10. While the system is generally reliable in automating pricing and configurations, occasional issues arise from complex product bundles, evolving pricing rules, or data integration challenges. These factors may cause slight discrepancies, requiring periodic updates to maintain optimal accuracy.

Key Insights

Do you think Conga CPQ delivers good value for the price?

Not sure

Are you happy with Conga CPQ's feature set?

Yes

Did Conga CPQ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Conga CPQ go as expected?

Yes

Would you buy Conga CPQ again?

Yes

Likelihood to Recommend

Conga CPQ is ideal for enterprises managing complex pricing, multi-currency transactions, and dynamic product configurations, such as in SaaS, manufacturing, or telecommunications. It’s less suitable for small-scale businesses with simple pricing needs, limited Salesforce expertise, or constrained budgets, where the platform’s robust features may be underutilized or cost-prohibitive. This should be more customer-centric.

Conga CPQ Feature Ratings

Comments

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Review of Conga CPQ Performance and Accuracy