Overall Satisfaction with ConnectWise Manage
Connectwise is really the central tool of our operations and we use it for all core business activities such as ticketing, project management, invoicing, and time entry, just to state a few of its uses. We use it across the entire company and all departments.
- Has helped us scale and grow substantially.
- Has allowed us to improve processes.
- Excellent customer record management.
We haven't used or tested other products. This was our first and only PSA
Do you think ConnectWise PSA delivers good value for the price?
Are you happy with ConnectWise PSA's feature set?
Did ConnectWise PSA live up to sales and marketing promises?
Did implementation of ConnectWise PSA go as expected?
Would you buy ConnectWise PSA again?
For ticketing, time entry, and invoicing it works very well and has nearly infinite customizations. To be honest, it fulfills the needs of its core tasks across the board. My reservations on the product are based more on the cost and support.
ConnectWise PSA Feature Ratings
ConnectWise Manage Support
Their tier 1 chat support is ok but if they are not able to resolve, which is frequent, your ticket will go into a black hole. Very difficult to get a follow-up from their other tiers and tickets sometimes go unresolved for weeks. Their account management and billing support are garbage as well.