Name: Introduction to Endpoint Management with Kaseya VSA
Uploaded: 2019-08-22T16:02:22.000Z
Duration: 3 min 6 s
Description: Introduction to Endpoint Management with Kaseya VSA

Help Desk

Web and Video Conferencing

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Workforce Management

Human Resources

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Cloud Storage

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HTML Editors

In-Memory Databases

Incident Response

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Routers

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System Monitoring

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Information Technology

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Ad Serving & Retargeting

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Customer Reference Management

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Quote to Cash

Sales

Auto Repair

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OSS/BSS (Operations Support/Business Support)

Retail Analytics

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Vertical-Specific

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### Patch Management
User feedback on Kaseya VSA's patch management capabilities varies among reviewers. While some users praise the platform for its efficient patch deployment and update management, others express concerns about the complexity and challenges in managing patches effectively. The ability to automate patching processes and schedule updates is highlighted as a valuable feature by many, contributing to smoother operations and enhanced security measures. However, a few users mention experiencing difficulties in setting up and implementing patch management effectively, indicating room for improvement in streamlining this aspect of the software. (Source Reviews: [1](https://www.trustradius.com/reviews/kaseya-vsa-2022-05-06-09-52-06), [2](https://www.trustradius.com/reviews/kaseya-vsa-2021-06-11-17-11-18), [3](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-09-55-21), [4](https://www.trustradius.com/reviews/kaseya-vsa-2021-01-28-17-21-18), [5](https://www.trustradius.com/reviews/kaseya-vsa-2021-08-27-09-03-26), [6](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2021-01-21-08-52-07), [7](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2020-01-14-12-23-21), [8](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-07-17-08-48-51), [9](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-09-20-18-13-30), [10](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-11-18-15-46-35), [11](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-07-30-09-16-19), [12](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-11-11-06-15-32))

### Endpoint Management
Users generally praise Kaseya VSA's capabilities in managing endpoints and remote client connections. The feedback highlights the platform's effectiveness in overseeing workstations, servers, and systems across various locations. Users appreciate the ease of mass software deployment, patching, and monitoring of endpoints, which enhances efficiency in IT operations. Kaseya VSA's ability to automate tasks like patching, antivirus scans, and updates is also well-received, providing a streamlined approach to endpoint management. Additionally, the platform's support for remote troubleshooting and quick access to client machines contribute to its overall positive reception in managing endpoints. (Source Reviews: [1](https://www.trustradius.com/reviews/kaseya-vsa-2022-05-06-09-52-06), [2](https://www.trustradius.com/reviews/kaseya-vsa-2021-08-27-09-03-26), [3](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-09-55-21), [4](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-18-34-46), [5](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2021-01-26-10-46-04), [6](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2021-01-21-08-52-07), [7](https://www.trustradius.com/reviews/kaseya-vsa-2021-06-11-17-11-18), [8](https://www.trustradius.com/reviews/kaseya-vsa-2021-01-28-17-21-18), [9](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-11-11-06-15-32), [10](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2020-03-27-11-11-53), [11](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-07-17-08-48-51), [12](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-10-03-22-20-08), [13](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-09-20-18-13-30), [14](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-07-30-09-16-19), [15](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-11-18-15-46-35))

### Network Operations and Reliability
Users have varying opinions regarding Kaseya VSA's network operations and reliability features. Some users praise the platform for its ability to remotely connect to systems both on and off the network, enabling efficient troubleshooting and system management. However, others have expressed frustration with connection issues, citing difficulties in establishing and maintaining stable connections. Despite mixed feedback, Kaseya VSA appears to offer a range of tools that can enhance network reliability and streamline IT operations for businesses of various sizes. (Source Reviews: [1](https://www.trustradius.com/reviews/kaseya-vsa-2021-08-27-09-03-26), [2](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2021-01-26-10-46-04), [3](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2021-01-21-08-52-07), [4](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2020-03-27-11-11-53), [5](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-11-11-06-15-32), [6](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-11-18-15-46-35), [7](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-10-21-12-14-43), [8](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-07-30-09-16-19))

### Remote Monitoring and Management
User consensus seems to be that Kaseya VSA excels in remote monitoring and management capabilities. Reviewers highlight the platform's robust features for remote connectivity, including interactive desktop sharing, file access, and remote command execution using PowerShell or Windows CMD. The ability to manage workstations and servers remotely, automate patching, deploy applications swiftly, and run commands without disrupting users are key strengths of Kaseya VSA as reported by users. Additionally, the platform's efficiency in managing multiple clients, segregating them into groups, and providing quick access to remote sessions for troubleshooting purposes has been praised. Despite some concerns about security and additional module purchases, users generally appreciate the comprehensive remote monitoring and management functionalities offered by Kaseya VSA. (Source Reviews: [1](https://www.trustradius.com/reviews/kaseya-vsa-2022-05-06-09-52-06), [2](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-09-55-21), [3](https://www.trustradius.com/reviews/kaseya-vsa-2021-08-27-09-03-26), [4](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-18-34-46), [5](https://www.trustradius.com/reviews/kaseya-vsa-2021-06-11-17-11-18), [6](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2021-01-26-10-46-04), [7](https://www.trustradius.com/reviews/kaseya-vsa-2021-01-28-17-21-18), [8](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2020-03-27-11-11-53), [9](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2021-01-21-08-52-07), [10](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-11-18-15-46-35), [11](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-10-03-22-20-08), [12](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-10-21-12-14-43), [13](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-11-11-06-15-32), [14](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2020-01-14-12-23-21), [15](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-09-20-18-13-30))

### Remote Connectivity and Control
Users consistently highlight the reliability and convenience of Kaseya VSA's remote connectivity and control functionalities. They appreciate the ability to quickly connect to remote systems, troubleshoot issues, and perform tasks without disrupting end users. While some mention minor drawbacks like occasional slowness or UI improvements, the overall sentiment leans towards the effectiveness and value of Kaseya VSA's remote connectivity and control capabilities. (Source Reviews: [1](https://www.trustradius.com/reviews/kaseya-vsa-2022-05-06-09-52-06), [2](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-18-34-46), [3](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-09-55-21), [4](https://www.trustradius.com/reviews/kaseya-vsa-2021-06-11-17-11-18), [5](https://www.trustradius.com/reviews/kaseya-vsa-2021-01-28-17-21-18), [6](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2021-01-21-08-52-07), [7](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2021-01-26-10-46-04), [8](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2020-03-27-11-11-53), [9](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-09-20-18-13-30), [10](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-10-03-22-20-08), [11](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2020-01-14-12-23-21), [12](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-07-30-09-16-19), [13](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-11-18-15-46-35), [14](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-07-17-08-48-51))

### Remote Desktop and Access
Users generally praise Kaseya VSA's remote access and desktop features for their efficiency and ease of use. The ability to connect remotely to troubleshoot, run commands without interrupting users, and automate patching and antivirus tasks are highlighted as significant advantages. However, there are some mixed opinions regarding the user interface, with some finding it cluttered and challenging to navigate. Despite this, the consensus leans towards the positive impact of Kaseya VSA's remote desktop and access capabilities in streamlining IT management tasks and enhancing overall operational efficiency. (Source Reviews: [1](https://www.trustradius.com/reviews/kaseya-vsa-2022-05-06-09-52-06), [2](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-18-34-46), [3](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-09-55-21), [4](https://www.trustradius.com/reviews/kaseya-vsa-2021-01-28-17-21-18), [5](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2020-03-27-11-11-53), [6](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2021-01-21-08-52-07), [7](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-09-20-18-13-30), [8](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-07-30-09-16-19), [9](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-10-21-12-14-43))

### Managed Service Providers (MSP) Tools
User feedback on Kaseya VSA's managed service providers (MSP) tools functionality varies across reviews. While some users praise the platform for its robust capabilities in managing multiple clients remotely and automating tasks like patching and antivirus scans, others express concerns about the learning curve and cost associated with the tool, particularly for smaller IT support groups. However, there is a consensus that Kaseya VSA is well-suited for mid to large networks and established MSPs with a significant client base, offering a comprehensive set of tools for efficient remote monitoring and management. (Source Reviews: [1](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-09-55-21), [2](https://www.trustradius.com/reviews/kaseya-vsa-2021-06-11-17-11-18), [3](https://www.trustradius.com/reviews/kaseya-vsa-2021-01-28-17-21-18), [4](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2021-01-26-10-46-04), [5](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2020-01-14-12-23-21), [6](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-11-11-06-15-32))

### Client and Customer Support
Users across multiple reviews consistently praise Kaseya VSA for its robust capabilities in managing client endpoints and providing remote support. The general sentiment is that Kaseya VSA excels in meeting the needs of Managed Services Providers (MSPs) by offering efficient tools for monitoring workstations and servers, quick access to remote sessions for troubleshooting, and automation of tasks like patching and antivirus scans. Users appreciate the ease of segregating clients into groups and the quick remote connections with minimal lag. While some mention a learning curve for new hires, overall, Kaseya VSA is highly regarded for its effectiveness in supporting multiple customers and systems. (Source Reviews: [1](https://www.trustradius.com/reviews/kaseya-vsa-2021-06-11-17-11-18), [2](https://www.trustradius.com/reviews/kaseya-vsa-2022-05-06-09-52-06), [3](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-09-55-21), [4](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-18-34-46), [5](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2021-01-26-10-46-04), [6](https://www.trustradius.com/reviews/kaseya-vsa-2021-01-28-17-21-18), [7](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2020-01-14-12-23-21), [8](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2020-03-27-11-11-53), [9](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-11-18-15-46-35), [10](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-10-21-12-14-43), [11](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-11-11-06-15-32), [12](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-07-30-09-16-19))

### Remote Troubleshooting and Remediation
Users consistently praise Kaseya VSA for its efficient remote troubleshooting and remediation capabilities. The ability to quickly connect to workstations and servers remotely has been highlighted as a major advantage, allowing technicians to troubleshoot issues promptly. Additionally, the automation features for tasks like patching, antivirus updates, and threat remediation have been well-received, streamlining IT operations and saving valuable time. Despite some isolated negative experiences, the overall sentiment towards Kaseya VSA's remote troubleshooting and remediation functionalities remains positive and beneficial for MSPs and IT departments. (Source Reviews: [1](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-09-55-21), [2](https://www.trustradius.com/reviews/kaseya-vsa-2021-09-14-18-34-46), [3](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2021-01-21-08-52-07), [4](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2019-11-11-06-15-32), [5](https://www.trustradius.com/reviews/kaseya-virtual-system-administrator-vsa-2020-03-27-11-11-53))

Users recommend exploring alternative options. They advise organizations to thoroughly evaluate their needs and research different solutions before making a decision. This recommendation reflects the recognition that Kaseya may not be the best fit for every organization and encourages users to explore alternative options.

Users suggest focusing on specific needs. To avoid feeling overwhelmed by the extensive list of features, users recommend focusing on the specific tools and functionalities needed from Kaseya. This recommendation emphasizes the importance of identifying the key requirements of an organization and selecting a solution that aligns with those needs.

Users advise investing time in learning and support. Several users highlight the importance of leveraging resources like Kaseya University for thorough understanding of the system. They also recommend becoming proficient in the scripting language used for remote system management. Additionally, users express the need for better sales support and assistance from Kaseya, suggesting that investing time in learning and seeking dedicated expertise can help maximize the benefits of using the tool.

Overwhelming VSA Package: Several users have expressed that the VSA package is overwhelming and could benefit from a better GUI. They feel that the current interface is complex and difficult to navigate, requiring a significant investment of time to learn all its features.

Inconsistent Connectivity: Some users have reported frequent drops in connectivity and unexpected timeouts while using the software. This unreliable connection can disrupt workflow and cause frustration for users.

Lack of Prompt Customer Support: Users have mentioned difficulties when dealing with customer service across multiple departments. They highlight long wait times for support responses and express dissatisfaction with the level of assistance provided.

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

Implementation Fee

Agents

RealONE, formerly the RPort remote management of IT infrastructure now bundled with RealVNC, enables users to manage Windows, Linux, desktops and servers, and IoT devices from one central console.

Open-Source Edition

RealONE

Kaseya VSA

Remote Monitoring and Management

Kaseya VSA enables policy-based IT automation that dramatically increases your IT team’s productivity. You can now build, customize and edit scripts in the new Agent Procedure Editor built-in Kaseya VSA and automate your IT tasks. Learn more about the editor by requesting a demo here: https://www.kaseya.com/get-started/vsa-demo/

IT Automation With Kaseya VSA Saves Time and Increases Productivity

Kaseya VSA Ransomware July 2021

E-Learning

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Application Performance Management

Monitoring Tasks

Management Tasks

Remote Access

Virtualization monitoring

IT Asset Discovery

Remote monitoring

Network device monitoring

Activity Monitoring

Patch Management

Policy-based automation

Attended device access

Unattended device access

Virtual device access

Multiple-display support

Multiple concurrent sessions

Kaseya is the leading provider of cloud-based IT management software. Kaseya solutions allow Managed Service Providers (MSPs) and IT organizations to efficiently manage IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower MSPs and mid-sized enterprises to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya is privately held with a presence in over 20 countries. To learn more, please visit http://www.kaseya.com.

Kaseya

Introduction to Endpoint Management with Kaseya VSA

Learn how easy it is to get started with managing all of your IT assets with Kaseya VSA. Remotely manage any endpoint device. Automate IT processes, including software patch management, and auto-remediate incidents. Get a free demo at  www.kaseya.com/get-started

Monitoring of network operational activities through the use of remote devices known as monitors or probes

Monitor the real-time performance and health of devices on your network

The product's ability to monitor the activity of individual users, devices, or other entities.

Agentless Monitoring

The product’s ability to monitor devices without installing agent software on the device.

Various tasks required to keep systems running smoothly

Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.

Policy-based management is an administrative approach  used to simplify the system management by drafting rules to deal with common situations

Application performance management software monitors software to ensure performance and availability

Allows for monitoring of virtual applications and servers

Discovery of hardware and software assets on the network

Remote access products allow users to operate devices through an internet connection.

The quality and reliability of connections to remote devices that are currently attended by an active user.

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

The availability, quality, and reliability of remote connections to virtual machines and devices.

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

More than one user can access the same remote device at the same time.

Remote access auditing

The product's capability to track and manage remote access sessions. It may also be able to terminate sessions, capture recordings, or generate summary reports.

Salesforce Sales Cloud

Microsoft 365

Splashtop

Dragon RMM (ITarian / Comodo ONE)

Dragon

Kaseya VSA 2024-12-23 00:43:26

Watchguard Endpoint Security

IT Director

Kaseya VSA 2022-05-06 09:52:06

Adobe Acrobat

Snagit

Unitrends

Netop Remote Control

Director of IT / Purchasing Manager

Kaseya Virtual System Administrator (VSA) 2021-01-21 08:52:07

Lead Systems Engineer

Kaseya VSA 2021-09-14 09:55:21

Passly by ID Agent

Progress WhatsUp Gold

IT Glue

Webroot Endpoint Protection

Auvik

Managing Partner

Kaseya VSA 2021-06-11 17:11:18

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Kaseya VSA

Overview

What is Kaseya VSA?