Account Executive Experience
Richard Kersten | TrustRadius Reviewer
November 16, 2018

Account Executive Experience

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ContactWorld for Salesforce

Currently was being used by our inside sales force. 85 % of our business is generated through outbound calling (cold calls) and having it link into salesforce is huge! This eliminates the back and forth of going to the phone from your computer. Overall saving our sales force valuable time that is being spent towards other company objectives. The simplicity is great.
  • Simple
  • efficient
  • easy to use
  • quick
  • time saver
  • can be down some times
  • Saved us time
  • Saved us manual effort
  • Improved efficiency
  • Made our sales jobs easier
  • More time spent toward other goals due to this simple tool
Very similar. Both great products
Well suited for sales teams that are cold calling or using the phones heavily. It is very simple and easy to use. Will save the sales team precious minutes. Having a one stop shop for a sales force when calling is huge!

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
10
Predictive dialing
9
Interactive voice response
9
REST APIs
6
Call scripts
8
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10