Ring.io is a quality product with great value
We use Ring.io as our phone support for our sales team members. It links very well with Zoho and with the price point it is hard to beat. …
Overview
What is Ring.io?
Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.
Recent Reviews
Popular Features
- Dialer-CRM integration (5)9.191%
- Automatic call logging (5)9.191%
- Call notes & tags (5)9.191%
- Contact preview (5)8.989%
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Pricing
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What is Ring.io?
Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
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- Tech Details
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What is Ring.io?
Ring.io Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.
Reviewers rate Follow-up calls highest, with a score of 10.
The most common users of Ring.io are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(5)Reviews
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April 28, 2022
Ring.io is a quality product with great value
We use Ring.io as our phone support for our sales team members. It links very well with Zoho and with the price point it is hard to beat. The functionality surrounding the integration allows for our users to have the flexibility to capture conversations in Ring.io which transfer directly into Zoho. Ring.io does allow for custom migration of particular data points as well.
- Flexibility of Application
- Integration into Zoho
- Call quality
- We have run into some issues with outages due to their upstream partner
- Adding the capability to make adjustment's to the GUI interface
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90%
9.0
90%
9.0
43.33333333333333%
4.3
- We have seen an increase in call volume so we are now hitting KPI's
- We have had about 3 separate outages that negatively affected our sales team
Simply said that for the functionality that we require and having the speed dialer option, it is maybe at the highest one-third of the cost. The only other thing I would add is the capability of Ring.io to modify the front GUI webphone to fit our needs.
May 29, 2021
Excellent functionality and value
We use Ring.io as a dialer in conjunction with CRM. It enables us to call with a click which is a very convenient function. In addition to this, Ring.io can record calls and provides analytics to discover the best practices of the best performers. This allows us to spend less time tracking activities and we can devote more time to sales calls.
- Easy to add users and account numbers.
- Ability to see sales activities such as dials and length of calls.
- Exceptional customer support.
- Wish there was a mobile app.
- Sometimes the outbound dial count resets.
- Lacking a notification of an inbound call while you are currently on a call.
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92.5%
9.3
97.14285714285714%
9.7
100%
10.0
- Click to dial function has increased efficiency.
- Automatic tabulation of call metrics helps us keep track of productivity.
- Call recording for quality purposes.
I don't have experience with similar products.
December 04, 2018
Ring.io in Higher Education Enrollment Management
Ring.io is used by our student tele-counseling team to communicate with prospective students and their parents in the admissions application process. The tool seamlessly integrates with Salesforce as a Chrome browser extension and enables our students to drop voicemails without wasting time waiting for the voicemail process. Plus, the quick-dial with Salesforce integration allows easy tracking of how many calls have been made in any span of time.
- Salesforce integration: allows users to track activities and create follow-up items if needed based on the nature of the call.
- Web-based calling: using a Chrome browser extension, callers do not have to leave the browser to make calls, drop voicemails, and work through a calling queue.
- Voice-mail recording: prepare voicemails in advance and drop the voicemails into voice mailboxes without repeatedly leaving the same message repeatedly.
- Outdated user interface is not visually the most appealing aspect of Ring.io.
- User licensing is based on the number of user accounts rather than the number of users logged in at one-time.
- Ring.io sales team was non-responsive to inquiries, but ease of product implementation made up for lack of pre-sales communication.
N/A
N/A
95%
9.5
71.42857142857143%
7.1
90%
9.0
- Difficult to measure ROI in higher education space, but generally tele-counseling operations are more efficient.
- Ring.io efficiency has allowed us to scale back the number of callers we use to accomplish our objectives.
September 05, 2018
Ring.io Review
Our entire business development and account management team uses Ring.io for the majority of our calls. It helps us by automatically logging all of our calls, and allowing us to direct dial with click-to-call through Salesforce. This saves a lot of time when trying to make a bunch of calls.
We've also tested out creating different designations that will allow business development representatives to log the status of a call with just one click (eg. LVM, spoke to gatekeeper, set up meeting).
Overall it's been a good experience and the phones are relatively easy to manage. All the data is synced to Salesforce for us, and setting up new users is pretty simple.
We've also tested out creating different designations that will allow business development representatives to log the status of a call with just one click (eg. LVM, spoke to gatekeeper, set up meeting).
Overall it's been a good experience and the phones are relatively easy to manage. All the data is synced to Salesforce for us, and setting up new users is pretty simple.
- Ring.io logs all of our call information in Salesforce automatically, including the length of the call.
- Ring.io records all of the calls that take place so we can use the recordings to listen back for training purposes.
- Ring.io makes it easy and efficient to click to dial, saving time and allowing reps to work off reports without having a million windows open.
- Ring.io could do a better job with inbound calls - it frequently just shows the number, even if the person is in Salesforce.
N/A
N/A
90%
9.0
82.85714285714286%
8.3
76.66666666666667%
7.7
- Ring.io has saved us a ton of time, from a data logging perspective.
- Ring.io also makes it easy to forward voicemails to members of the team they were intended for.
- (Neg) When the Ring.io system is down, it is down for everyone. It's only happened once or twice but we were unable to use the phones for the day.
I haven't had an opportunity to use many other dialer technologies, because other companies I've worked at haven't had the right technology or integrations to make it work. Previously I've had to manually dial numbers from a desktop phone, or even use my cell phone in some cases. Ring.io has made things a lot easier.
March 21, 2018
Good Experience with Ring.io
Our sales team is using it for every cold-call that we make in order to bring new companies to the table. It helps replicate a number that is in the same area as the company we are trying to reach. Most of the sales team is calling outside of Illinois and ring.io increases our chances of getting our desired demographic to answer the call.
- Helps hide the actual number in which we are calling from
- Rarely drops a call
- Gets people to answer our calls
- Sometimes calls will randomly get dropped
- It seems as if the same number is used for each area, so if we could have different numbers for each call that would be ideal
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N/A
100%
10.0
97.14285714285714%
9.7
100%
10.0
- This is our first time using it
- We use this over InsideSales - which has been a great decision
ring.io is more effective and efficient overall. We have experienced less problems with ring.io. Also, it is able to integrate with our CRM which is a big positive.