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Ring.io

Ring.io

Overview

What is Ring.io?

Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.

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Recent Reviews

Ring.io Review

7 out of 10
September 05, 2018
Incentivized
Our entire business development and account management team uses Ring.io for the majority of our calls. It helps us by automatically …
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Popular Features

View all 14 features
  • Dialer-CRM integration (5)
    9.1
    91%
  • Automatic call logging (5)
    9.1
    91%
  • Call notes & tags (5)
    9.1
    91%
  • Contact preview (5)
    8.9
    89%

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Pricing

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N/A
Unavailable

What is Ring.io?

Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features

Preview Dialer

Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.

9
Avg 7.4

Core Dialer

Features that support sales calls with automatic dialing.

9
Avg 7.8

Call Follow-up and Quality Assurance

Features that allow salespeople to understand call activity and respond/take future action based on call activity.

7.8
Avg 7.8
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Product Details

What is Ring.io?

Ring.io Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.

Reviewers rate Follow-up calls highest, with a score of 10.

The most common users of Ring.io are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(5)

Reviews

(1-5 of 5)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Ring.io as our phone support for our sales team members. It links very well with Zoho and with the price point it is hard to beat. The functionality surrounding the integration allows for our users to have the flexibility to capture conversations in Ring.io which transfer directly into Zoho. Ring.io does allow for custom migration of particular data points as well.
  • Flexibility of Application
  • Integration into Zoho
  • Call quality
  • We have run into some issues with outages due to their upstream partner
  • Adding the capability to make adjustment's to the GUI interface
We have call campaigns that require a power dialer, well that is included in the price. We also have the need for texting and that functionality is available.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
90%
9.0
Contact preview
90%
9.0
Dialer-CRM integration
90%
9.0
Call notes & tags
90%
9.0
Automatic call logging
90%
9.0
Core Dialer (7)
90%
9.0
Outbound dialing
90%
9.0
Inbound routing
90%
9.0
Custom caller ID
90%
9.0
Click-to-call
90%
9.0
Recorded voicemail drop
90%
9.0
Dialer contact import
90%
9.0
Campaign & list management
90%
9.0
Call Follow-up and Quality Assurance (3)
43.33333333333333%
4.3
Follow-up calls
N/A
N/A
Dialer reporting & analytics
50%
5.0
Dialer compliance
80%
8.0
  • We have seen an increase in call volume so we are now hitting KPI's
  • We have had about 3 separate outages that negatively affected our sales team
Simply said that for the functionality that we require and having the speed dialer option, it is maybe at the highest one-third of the cost. The only other thing I would add is the capability of Ring.io to modify the front GUI webphone to fit our needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Ring.io as a dialer in conjunction with CRM. It enables us to call with a click which is a very convenient function. In addition to this, Ring.io can record calls and provides analytics to discover the best practices of the best performers. This allows us to spend less time tracking activities and we can devote more time to sales calls.
  • Easy to add users and account numbers.
  • Ability to see sales activities such as dials and length of calls.
  • Exceptional customer support.
  • Wish there was a mobile app.
  • Sometimes the outbound dial count resets.
  • Lacking a notification of an inbound call while you are currently on a call.
If you normally operate strictly on outbound calls, this is a great resource as well as the call recording functionality. However, in terms of functionality for inbound calls, it is lacking. As I already mentioned, there is no mobile app option which hinders its accessibility to some of our team members.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
92.5%
9.3
Contact preview
70%
7.0
Dialer-CRM integration
100%
10.0
Call notes & tags
100%
10.0
Automatic call logging
100%
10.0
Core Dialer (7)
97.14285714285714%
9.7
Outbound dialing
100%
10.0
Inbound routing
80%
8.0
Custom caller ID
100%
10.0
Click-to-call
100%
10.0
Recorded voicemail drop
100%
10.0
Dialer contact import
100%
10.0
Campaign & list management
100%
10.0
Call Follow-up and Quality Assurance (3)
100%
10.0
Follow-up calls
100%
10.0
Dialer reporting & analytics
100%
10.0
Dialer compliance
100%
10.0
  • Click to dial function has increased efficiency.
  • Automatic tabulation of call metrics helps us keep track of productivity.
  • Call recording for quality purposes.
I don't have experience with similar products.
Salesforce Audience Studio (formerly salesforce dmp), Agile CRM, Microsoft Teams
Nathan Baker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ring.io is used by our student tele-counseling team to communicate with prospective students and their parents in the admissions application process. The tool seamlessly integrates with Salesforce as a Chrome browser extension and enables our students to drop voicemails without wasting time waiting for the voicemail process. Plus, the quick-dial with Salesforce integration allows easy tracking of how many calls have been made in any span of time.
  • Salesforce integration: allows users to track activities and create follow-up items if needed based on the nature of the call.
  • Web-based calling: using a Chrome browser extension, callers do not have to leave the browser to make calls, drop voicemails, and work through a calling queue.
  • Voice-mail recording: prepare voicemails in advance and drop the voicemails into voice mailboxes without repeatedly leaving the same message repeatedly.
  • Outdated user interface is not visually the most appealing aspect of Ring.io.
  • User licensing is based on the number of user accounts rather than the number of users logged in at one-time.
  • Ring.io sales team was non-responsive to inquiries, but ease of product implementation made up for lack of pre-sales communication.
Ring.io is great for a low-budget, moderate call volume workload. The ease of Salesforce integration and web-based calling makes this a more affordable option than some other robust solutions. The voicemail-drop feature saves tremendous time for callers who frequently reach voicemails more than humans. The ability to assign a caller ID makes the calling number trusted and increases caller response.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
95%
9.5
Contact preview
100%
10.0
Dialer-CRM integration
100%
10.0
Call notes & tags
80%
8.0
Automatic call logging
100%
10.0
Core Dialer (7)
71.42857142857143%
7.1
Outbound dialing
100%
10.0
Inbound routing
N/A
N/A
Custom caller ID
100%
10.0
Click-to-call
100%
10.0
Recorded voicemail drop
100%
10.0
Dialer contact import
N/A
N/A
Campaign & list management
100%
10.0
Call Follow-up and Quality Assurance (3)
90%
9.0
Follow-up calls
100%
10.0
Dialer reporting & analytics
70%
7.0
Dialer compliance
100%
10.0
  • Difficult to measure ROI in higher education space, but generally tele-counseling operations are more efficient.
  • Ring.io efficiency has allowed us to scale back the number of callers we use to accomplish our objectives.
September 05, 2018

Ring.io Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our entire business development and account management team uses Ring.io for the majority of our calls. It helps us by automatically logging all of our calls, and allowing us to direct dial with click-to-call through Salesforce. This saves a lot of time when trying to make a bunch of calls.

We've also tested out creating different designations that will allow business development representatives to log the status of a call with just one click (eg. LVM, spoke to gatekeeper, set up meeting).

Overall it's been a good experience and the phones are relatively easy to manage. All the data is synced to Salesforce for us, and setting up new users is pretty simple.
  • Ring.io logs all of our call information in Salesforce automatically, including the length of the call.
  • Ring.io records all of the calls that take place so we can use the recordings to listen back for training purposes.
  • Ring.io makes it easy and efficient to click to dial, saving time and allowing reps to work off reports without having a million windows open.
  • Ring.io could do a better job with inbound calls - it frequently just shows the number, even if the person is in Salesforce.
Ring.io is very well suited for a team of outbound business development representatives that plan on making a bunch of calls throughout the day. It's perfect for a rep that wants to get out a large volume of calls in a short period of time, and helps with collaboration and tracking by making all the activity visible in our CRM.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
90%
9.0
Contact preview
80%
8.0
Dialer-CRM integration
100%
10.0
Call notes & tags
80%
8.0
Automatic call logging
100%
10.0
Core Dialer (7)
82.85714285714286%
8.3
Outbound dialing
90%
9.0
Inbound routing
70%
7.0
Custom caller ID
60%
6.0
Click-to-call
100%
10.0
Recorded voicemail drop
100%
10.0
Dialer contact import
70%
7.0
Campaign & list management
90%
9.0
Call Follow-up and Quality Assurance (3)
76.66666666666667%
7.7
Follow-up calls
70%
7.0
Dialer reporting & analytics
90%
9.0
Dialer compliance
70%
7.0
  • Ring.io has saved us a ton of time, from a data logging perspective.
  • Ring.io also makes it easy to forward voicemails to members of the team they were intended for.
  • (Neg) When the Ring.io system is down, it is down for everyone. It's only happened once or twice but we were unable to use the phones for the day.
I haven't had an opportunity to use many other dialer technologies, because other companies I've worked at haven't had the right technology or integrations to make it work. Previously I've had to manually dial numbers from a desktop phone, or even use my cell phone in some cases. Ring.io has made things a lot easier.
Richard Kersten | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our sales team is using it for every cold-call that we make in order to bring new companies to the table. It helps replicate a number that is in the same area as the company we are trying to reach. Most of the sales team is calling outside of Illinois and ring.io increases our chances of getting our desired demographic to answer the call.
  • Helps hide the actual number in which we are calling from
  • Rarely drops a call
  • Gets people to answer our calls
  • Sometimes calls will randomly get dropped
  • It seems as if the same number is used for each area, so if we could have different numbers for each call that would be ideal
It is suited for cold-calling, and trying to get a hold of people that tend to not pick up the phone.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
100%
10.0
Contact preview
100%
10.0
Dialer-CRM integration
100%
10.0
Call notes & tags
100%
10.0
Automatic call logging
100%
10.0
Core Dialer (7)
97.14285714285714%
9.7
Outbound dialing
100%
10.0
Inbound routing
100%
10.0
Custom caller ID
100%
10.0
Click-to-call
90%
9.0
Recorded voicemail drop
90%
9.0
Dialer contact import
100%
10.0
Campaign & list management
100%
10.0
Call Follow-up and Quality Assurance (3)
100%
10.0
Follow-up calls
100%
10.0
Dialer reporting & analytics
100%
10.0
Dialer compliance
100%
10.0
  • This is our first time using it
  • We use this over InsideSales - which has been a great decision
ring.io is more effective and efficient overall. We have experienced less problems with ring.io. Also, it is able to integrate with our CRM which is a big positive.
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