Overview
What is Ring.io?
Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.
Excellent functionality and value
Ring.io in Higher Education Enrollment Management
Ring.io Review
Good Experience with Ring.io
Popular Features
- Dialer-CRM integration (5)9.191%
- Automatic call logging (5)9.191%
- Call notes & tags (5)9.191%
- Contact preview (5)8.989%
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Ring.io, and make your voice heard!
Pricing
What is Ring.io?
Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
4 people also want pricing
Alternatives Pricing
What is Aircall?
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to…
What is Apollo?
Apollo is a sales intelligence platform with tools to help users engage with prospects. Sellers and marketers can use Apollo to discover more customers in market, connect with contacts, and establish a modern go-to-market strategy. Apollo's B2B Database includes over 220M contacts and 30M…
Features
Preview Dialer
Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.
- 8.9Contact preview(5) Ratings
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
- 9.1Dialer-CRM integration(5) Ratings
Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.
- 9.1Call notes & tags(5) Ratings
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.
- 9.1Automatic call logging(5) Ratings
Dialer automatically logs all calls (successful/attempted).
Core Dialer
Features that support sales calls with automatic dialing.
- 9.1Outbound dialing(5) Ratings
Allows reps to quickly and automatically make outbound sales calls based on call lists.
- 8.9Inbound routing(4) Ratings
Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.
- 9.1Custom caller ID(5) Ratings
Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.
- 9.1Click-to-call(5) Ratings
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
- 9.1Recorded voicemail drop(5) Ratings
Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.
- 9.1Dialer contact import(4) Ratings
Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.
- 9.1Campaign & list management(5) Ratings
Users can create and modify contact lists/calling campaigns.
Call Follow-up and Quality Assurance
Features that allow salespeople to understand call activity and respond/take future action based on call activity.
- 10Follow-up calls(4) Ratings
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
- 5.3Dialer reporting & analytics(5) Ratings
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
- 8.1Dialer compliance(5) Ratings
The software supports FTC regulations around time zones and dropped calls.
Product Details
- About
- Tech Details
- FAQs
What is Ring.io?
Ring.io Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(5)Reviews
(1-5 of 5)Ring.io is a quality product with great value
- Flexibility of Application
- Integration into Zoho
- Call quality
- We have run into some issues with outages due to their upstream partner
- Adding the capability to make adjustment's to the GUI interface
- Contact preview
- 90%9.0
- Dialer-CRM integration
- 90%9.0
- Call notes & tags
- 90%9.0
- Automatic call logging
- 90%9.0
- Outbound dialing
- 90%9.0
- Inbound routing
- 90%9.0
- Custom caller ID
- 90%9.0
- Click-to-call
- 90%9.0
- Recorded voicemail drop
- 90%9.0
- Dialer contact import
- 90%9.0
- Campaign & list management
- 90%9.0
- Follow-up calls
- N/AN/A
- Dialer reporting & analytics
- 50%5.0
- Dialer compliance
- 80%8.0
- We have seen an increase in call volume so we are now hitting KPI's
- We have had about 3 separate outages that negatively affected our sales team
Excellent functionality and value
- Easy to add users and account numbers.
- Ability to see sales activities such as dials and length of calls.
- Exceptional customer support.
- Wish there was a mobile app.
- Sometimes the outbound dial count resets.
- Lacking a notification of an inbound call while you are currently on a call.
- Contact preview
- 70%7.0
- Dialer-CRM integration
- 100%10.0
- Call notes & tags
- 100%10.0
- Automatic call logging
- 100%10.0
- Outbound dialing
- 100%10.0
- Inbound routing
- 80%8.0
- Custom caller ID
- 100%10.0
- Click-to-call
- 100%10.0
- Recorded voicemail drop
- 100%10.0
- Dialer contact import
- 100%10.0
- Campaign & list management
- 100%10.0
- Follow-up calls
- 100%10.0
- Dialer reporting & analytics
- 100%10.0
- Dialer compliance
- 100%10.0
- Click to dial function has increased efficiency.
- Automatic tabulation of call metrics helps us keep track of productivity.
- Call recording for quality purposes.
Ring.io in Higher Education Enrollment Management
- Salesforce integration: allows users to track activities and create follow-up items if needed based on the nature of the call.
- Web-based calling: using a Chrome browser extension, callers do not have to leave the browser to make calls, drop voicemails, and work through a calling queue.
- Voice-mail recording: prepare voicemails in advance and drop the voicemails into voice mailboxes without repeatedly leaving the same message repeatedly.
- Outdated user interface is not visually the most appealing aspect of Ring.io.
- User licensing is based on the number of user accounts rather than the number of users logged in at one-time.
- Ring.io sales team was non-responsive to inquiries, but ease of product implementation made up for lack of pre-sales communication.
- Contact preview
- 100%10.0
- Dialer-CRM integration
- 100%10.0
- Call notes & tags
- 80%8.0
- Automatic call logging
- 100%10.0
- Outbound dialing
- 100%10.0
- Inbound routing
- N/AN/A
- Custom caller ID
- 100%10.0
- Click-to-call
- 100%10.0
- Recorded voicemail drop
- 100%10.0
- Dialer contact import
- N/AN/A
- Campaign & list management
- 100%10.0
- Follow-up calls
- 100%10.0
- Dialer reporting & analytics
- 70%7.0
- Dialer compliance
- 100%10.0
- Difficult to measure ROI in higher education space, but generally tele-counseling operations are more efficient.
- Ring.io efficiency has allowed us to scale back the number of callers we use to accomplish our objectives.
Ring.io Review
We've also tested out creating different designations that will allow business development representatives to log the status of a call with just one click (eg. LVM, spoke to gatekeeper, set up meeting).
Overall it's been a good experience and the phones are relatively easy to manage. All the data is synced to Salesforce for us, and setting up new users is pretty simple.
- Ring.io logs all of our call information in Salesforce automatically, including the length of the call.
- Ring.io records all of the calls that take place so we can use the recordings to listen back for training purposes.
- Ring.io makes it easy and efficient to click to dial, saving time and allowing reps to work off reports without having a million windows open.
- Ring.io could do a better job with inbound calls - it frequently just shows the number, even if the person is in Salesforce.
- Contact preview
- 80%8.0
- Dialer-CRM integration
- 100%10.0
- Call notes & tags
- 80%8.0
- Automatic call logging
- 100%10.0
- Outbound dialing
- 90%9.0
- Inbound routing
- 70%7.0
- Custom caller ID
- 60%6.0
- Click-to-call
- 100%10.0
- Recorded voicemail drop
- 100%10.0
- Dialer contact import
- 70%7.0
- Campaign & list management
- 90%9.0
- Follow-up calls
- 70%7.0
- Dialer reporting & analytics
- 90%9.0
- Dialer compliance
- 70%7.0
- Ring.io has saved us a ton of time, from a data logging perspective.
- Ring.io also makes it easy to forward voicemails to members of the team they were intended for.
- (Neg) When the Ring.io system is down, it is down for everyone. It's only happened once or twice but we were unable to use the phones for the day.
Good Experience with Ring.io
- Helps hide the actual number in which we are calling from
- Rarely drops a call
- Gets people to answer our calls
- Sometimes calls will randomly get dropped
- It seems as if the same number is used for each area, so if we could have different numbers for each call that would be ideal
- Contact preview
- 100%10.0
- Dialer-CRM integration
- 100%10.0
- Call notes & tags
- 100%10.0
- Automatic call logging
- 100%10.0
- Outbound dialing
- 100%10.0
- Inbound routing
- 100%10.0
- Custom caller ID
- 100%10.0
- Click-to-call
- 90%9.0
- Recorded voicemail drop
- 90%9.0
- Dialer contact import
- 100%10.0
- Campaign & list management
- 100%10.0
- Follow-up calls
- 100%10.0
- Dialer reporting & analytics
- 100%10.0
- Dialer compliance
- 100%10.0
- This is our first time using it
- We use this over InsideSales - which has been a great decision