Ring.io Reviews

3 Ratings
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Score 8.4 out of 100

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Reviews (1-3 of 3)

Nathan Baker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Ring.io is used by our student tele-counseling team to communicate with prospective students and their parents in the admissions application process. The tool seamlessly integrates with Salesforce as a Chrome browser extension and enables our students to drop voicemails without wasting time waiting for the voicemail process. Plus, the quick-dial with Salesforce integration allows easy tracking of how many calls have been made in any span of time.
  • Salesforce integration: allows users to track activities and create follow-up items if needed based on the nature of the call.
  • Web-based calling: using a Chrome browser extension, callers do not have to leave the browser to make calls, drop voicemails, and work through a calling queue.
  • Voice-mail recording: prepare voicemails in advance and drop the voicemails into voice mailboxes without repeatedly leaving the same message repeatedly.
  • Outdated user interface is not visually the most appealing aspect of Ring.io.
  • User licensing is based on the number of user accounts rather than the number of users logged in at one-time.
  • Ring.io sales team was non-responsive to inquiries, but ease of product implementation made up for lack of pre-sales communication.
Ring.io is great for a low-budget, moderate call volume workload. The ease of Salesforce integration and web-based calling makes this a more affordable option than some other robust solutions. The voicemail-drop feature saves tremendous time for callers who frequently reach voicemails more than humans. The ability to assign a caller ID makes the calling number trusted and increases caller response.
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Anonymous | TrustRadius Reviewer
September 05, 2018

Ring.io Review

Score 7 out of 10
Vetted Review
Verified User
Review Source
Our entire business development and account management team uses Ring.io for the majority of our calls. It helps us by automatically logging all of our calls, and allowing us to direct dial with click-to-call through Salesforce. This saves a lot of time when trying to make a bunch of calls.

We've also tested out creating different designations that will allow business development representatives to log the status of a call with just one click (eg. LVM, spoke to gatekeeper, set up meeting).

Overall it's been a good experience and the phones are relatively easy to manage. All the data is synced to Salesforce for us, and setting up new users is pretty simple.
  • Ring.io logs all of our call information in Salesforce automatically, including the length of the call.
  • Ring.io records all of the calls that take place so we can use the recordings to listen back for training purposes.
  • Ring.io makes it easy and efficient to click to dial, saving time and allowing reps to work off reports without having a million windows open.
  • Ring.io could do a better job with inbound calls - it frequently just shows the number, even if the person is in Salesforce.
Ring.io is very well suited for a team of outbound business development representatives that plan on making a bunch of calls throughout the day. It's perfect for a rep that wants to get out a large volume of calls in a short period of time, and helps with collaboration and tracking by making all the activity visible in our CRM.
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Richard Kersten | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our sales team is using it for every cold-call that we make in order to bring new companies to the table. It helps replicate a number that is in the same area as the company we are trying to reach. Most of the sales team is calling outside of Illinois and ring.io increases our chances of getting our desired demographic to answer the call.
  • Helps hide the actual number in which we are calling from
  • Rarely drops a call
  • Gets people to answer our calls
  • Sometimes calls will randomly get dropped
  • It seems as if the same number is used for each area, so if we could have different numbers for each call that would be ideal
It is suited for cold-calling, and trying to get a hold of people that tend to not pick up the phone.
Read Richard Kersten's full review

Ring.io Scorecard Summary

Feature Scorecard Summary

Contact preview (3)
9.3
Dialer-CRM integration (3)
10.0
Call notes & tags (3)
8.2
Automatic call logging (3)
10.0
Outbound dialing (3)
9.6
Inbound routing (2)
7.7
Custom caller ID (3)
8.5
Click-to-call (3)
9.9
Recorded voicemail drop (3)
9.9
Dialer contact import (2)
7.7
Campaign & list management (3)
9.6
Follow-up calls (3)
8.9
Dialer reporting & analytics (3)
8.1
Dialer compliance (3)
8.9

About Ring.io

Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.
Categories:  Sales Dialer

Ring.io Technical Details

Operating Systems: Unspecified
Mobile Application:No