Wowed our Sales team with the ease of use
Anonymous | TrustRadius Reviewer
January 31, 2018

Wowed our Sales team with the ease of use

Score 7 out of 10
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Overall Satisfaction with ContactWorld for Salesforce

My company is using ContactWorld for Salesforce to help keep track of all our clients' information. Since we are such a small company, everyone in the office has the ability to log onto Salesforce and use ContactWorld to help better their department whenever they need to contact customers or understand our target demographic. The main department who uses ContactWorld the most is definitely the sales and marketing department. With these two departments, the teams are able to quickly and easily find contacts for industries we're looking for and find the necessary information on these prospective clients in order for us to market to them and have a stronger engagement rate.
  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
  • It would be nice to have a groups area in ContactWorld, where we can put specific people into certain groups, similar to folders on a desktop.
  • ContactWorld hasn't made a huge difference in our ROI, but it has sparked the interest of our sales reps to do more for each client they come in contact with.
ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.