My cPanel Review
September 22, 2020

My cPanel Review

Ryan Connolly | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with cPanel

As a web development company, we regularly use cPanel when supporting new client websites. cPanel has been used by all members of my team. cPanel does not really address any problems we have as generally, we can achieve most tasks quicker and more efficiently through straight SSH and/or other tools.
  • Allows modules to extend functionality
  • Provides lots of server management options
  • Displays server statistics
  • Design could use an update
  • User Experience could use lots of improvement
  • Needs to be easier for less technical people to use
  • Slows down workflow
  • Makes it too easy for clients to break their site unintentionally
  • Adds an extra layer of software to manage
cPanel is my least favorite option compared to others like Plesk and custom solutions developed by other companies such as Kinsta. However, my preference is towards serverless website builds but when a traditional server is required I prefer to directly manage it or use options other then cPanel that I've had a better experience with.
I've never reached out to cPanel support, but I assume it's good enough.
I don't find cPanel to be very user friendly at all. I feel the design is very outdated and the user experience is quite overcomplicated. The whole UI and UX would need some rethinking and a major update to change my opinion on it. It's a little confusing who they are trying to cater to.

Do you think cPanel delivers good value for the price?

No

Are you happy with cPanel's feature set?

No

Did cPanel live up to sales and marketing promises?

No

Did implementation of cPanel go as expected?

I wasn't involved with the implementation phase

Would you buy cPanel again?

No

cPanel can be well suited for a non-technical person to manage their own server. However, the confusing and outdated UX would still make it difficult. Smaller shared hosting companies that want an easy way to offer a control panel to their customers could be well suited to use cPanel since it is one of the most well-known control panels.

cPanel Feature Ratings