Happy with Crownpeak DQM
Updated January 28, 2022

Happy with Crownpeak DQM

Joel Macaluso | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Crownpeak Digital Quality Management (DQM)

Our organization and several of our clients use Crownpeak DQM to help ensure accessibility compliance, improve SEO, and ensure branding standards.
  • Automated WCAG Testing
  • Automated SEO issue finding
  • Continued assurance after content and template updates.
  • Make it easier to accept misspellings as correct
  • Better SEO and a more accessible site equate to more visitors and sales
  • Paper trail for WCAG auditing
Once you familiarize yourself with the tool, it is simple to navigate.
Crownpeak, as a company, has been very responsive to any questions. They provide dedicated team members to help you get the most out of your investment.

Do you think Crownpeak Digital Quality Management (DQM) delivers good value for the price?

Yes

Are you happy with Crownpeak Digital Quality Management (DQM)'s feature set?

Yes

Did Crownpeak Digital Quality Management (DQM) live up to sales and marketing promises?

Yes

Did implementation of Crownpeak Digital Quality Management (DQM) go as expected?

Yes

Would you buy Crownpeak Digital Quality Management (DQM) again?

Yes

Crownpeak DQM is a great product to help with automated scans both on a "live" website as well as during the development process. It does not replace manual scans - but rather should be complimentary. It also helps provide a great "paper trail" of work done for compliance auditing purposes.

Using Crownpeak Digital Quality Management (DQM)

5 - Developers, Project Managers, Content Editors
3 - People who have basic understanding of SEO and Accessibility concerns, but they do not need to be technical or "experts" to utilize the tool.
  • Auditing and fixing issues with existing sites that have not previously been concerned with web accessibility
  • Continual improvement and compliance of web accessibility after a site launch.
  • Quality assurance during a large development effort.
  • As an agency, we often use it to ensure we are providing value for our clients each month even when the client doesn't have specific requests.
  • Just by continuing to educate our clients of the importance of web accessibility and how an automated tool like this is critical to the process.
Its become part of our web optimization team's monthly process.

Evaluating Crownpeak DQM and Competitors

  • Price
  • Product Features
  • Product Usability
We're happy with our decision and how it fits into our workflow. We've even taken over management of a connector for DQM with Sitecore DXP.

Crownpeak DQM Implementation

Ensure that you are ready with a solid process to address issues.
Change management was minimal
  • Ensuring that we built a process to address the issues that DQM finds.

Crownpeak DQM Training

Product is straight-forward but the training was helpful and beneficial

Configuring Crownpeak DQM

I'm sure there are things that are needed for specific scenarios but we are comfortable with the configuration options provided.
No - we have not done any customization to the interface
No - we have not done any custom code
The connector to Sitecore DXP is super helpful.

Crownpeak DQM Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We haven't needed to.
Crownpeak ensures that we are getting the most out of the product with periodic, scheduled review meetings.

Using Crownpeak DQM

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Familiar
None
  • Drilling down to issues is simple and quick.
  • Top level dashboard and charts provide a fast way to see if things are trending better or worse
  • Nothing is difficult in my opinion

Crownpeak DQM Reliability

haven't had issues accessing when needed.
Haven't had issues accessing the dashboard when needed.
No issues with speed and performance

Integrating Crownpeak DQM

  • Sitecore
iMedia (my agency) has taken over development and support of a connector between DQM and Sitecore.
  • API (e.g. SOAP or REST)

Relationship with Crownpeak

Crownpeak CSMs are very easy to work with in my experience.
Crownpeak set up scheduled recurring meetings to ensure we remain comfortable with the product.