CSRconnect Review
November 09, 2019

CSRconnect Review

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with CSRconnect

CSRconnect is used across the whole organization but mostly used for our CSR department. It allows us to create volunteer events and track our hours, as well as creates elements to spread awareness of our CSR programs.

Pros

  • Tracks volunteer hours well-leading us to track our impact.
  • Creating volunteer events is easy and sending the link for others to sign up is easy.
  • Creating reports on the number of volunteer hours logged is easy.

Cons

  • Creating engagement elements is not intuitive, I had to learn some coding and a lot of trial and error.
  • Lots of functionality that my organization just doesn't use. I wish we could pay less because we are essentially only using volunteers.
  • There are always updates with no warning and no explanation and support is not always there.
  • Saved time creating volunteer events.
I understand this because I use it every day, but others definitely have some usability issues and I had to give some training.
They are pretty good, but they don't get back to my emails very quickly but we have an ongoing meeting. At the beginning of use we had account manager turn over like crazy, now it is much better.
You need to explore and check our the CSRadmin a lot. It is now easy to use but takes some time.
CSRconnect is well suited for creating volunteer events and tracking hours. It is not well suited for giving or for having volunteers sign up for outside events (i.e. if we are creating a team we can't track our hours through this because it would mean registering for two different events).

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