Item: Dashlane Password Manager
Rating: 9
Author: Sam Hall

Overall Satisfaction with Dashlane Password Manager

Use Cases and Deployment Scope

Dashlane is used with the majority of our employees to store and manage secure password vaults. Though it is not currently mandatory, we are considering it because of the effectiveness, convenience, and security Dashlane offers. Many of our employees that have embraced Dashlane have discovered how lifechanging it really is! They have found that they can focus more on their productivity, rather than constantly resetting all their frequently forgotten passwords across multiple platforms. Dashlane also helps secure our firm assets by promoting healthy password security and offers the IT Admin tools to monitor and push our users to strengthen password habits through the Security section of the Admin Dashboard.

Pros and Cons

Pros

Reliable autofill on most websites
Robust features in both the Admin and personal user sense
Multiple convenient options for unlocking that don't require retyping the master pass on a regularly used and trusted device
Extensive customization options in both the Admin panel and user settings

Cons

I would like to see a dedicated desktop application that doesn't go through the browser. Some less tech savvy users struggle to remember Dashlane lives only in an extension.
Dashlane gets very weird when handling employees that have returned after being deactivated, especially if the user doesn't recall what their master pass used to be. I would love to see more robust options for IT Admin to force account recovery so that returning employees don't have to start from scratch. This has happened to us 3 times since we've had Dashlane.
Dashlane feels a little pricey compared to some other competitors.

Return on Investment

Our cybersecurity posture has drastically been improved since the adoption of Dashlane. Cybersecurity insurance looks very favorably on those that utilize password managers
Hundreds of hours of IT Admin time has been saved by not needing to reset passwords nearly as much at the user level.
User productivity is substantially improved when time is spent working and not resetting passwords over and over.

Usability

Dashlane generally is either on par with other managers or slightly better. I would say that it's generally more intuitive that some of the less expensive services. However, some other providers do offer reasonable management for less money and have more options like a desktop application. I haven't used other password managers in an IT Admin sense like I have with Dashlane, so I have no frame of reference, but Dashlane's Admin Console is practically perfection.

Products Replaced

Alternatives Considered

LastPass for Business and Proton Pass

I use Proton Pass in my personal life as part of the Proton suite of products, and it's a fantastic, lightweight, and robust service. I personally prefer supporting a solid, privacy, freedom focused company with my personal money, but as far as comparing goes, I'd say Dashlane wins the intuitive interface battle with ProtonPass (not that it's terrible), but ProtonPass wins for listening to customers and developing a dedicated desktop application. As for the comparison with LastPass, I think LastPass might nudge out Dashlane for the intuitive score, but they are practically both at the same level in every way. I'd be happy to use either one.

Key Insights

Do you think Dashlane Password Manager delivers good value for the price?

Yes

Are you happy with Dashlane Password Manager's feature set?

Yes

Did Dashlane Password Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dashlane Password Manager go as expected?

Yes

Would you buy Dashlane Password Manager again?

Yes

Likelihood to Recommend

Dashlane is particularly useful in industries that would have many employees requiring many logins, such as the legal services or other office type positions. It's particularly helpful if you are or have dedicated IT Admin on-site that can deploy, manage, and fine tune the user utilization of Dashlane. I don't see it being particularly appropriate for mobile utilization, mostly on iOS, because Apple has Bogarted the password management with their own service on their devices, which most Apple users jump into and then refuse to leave. While Dashlane can be set to the default password manager on iOS, it's not quite as convenient as Apple's "we scan your face -> You're logged in".

Comments

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Dashlane is absolutely one of the best No doubt about it