DataRobot is fabulous
February 12, 2022

DataRobot is fabulous

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with DataRobot

We use DataRobot to predict and classify tickets in our helpdesk system. This has helped to save considerable time in having to manually classify tickets. We have also used the DataRobot/Uipath connector to allocate the automatically classified tickets into the agents' queues without having them manually pick up the tickets for resolution.

Pros

  • Use of keys words
  • Accurate prediction of ticket classes
  • Integrates well with UiPath RPA

Cons

  • The user interface can be improved
  • Add multi factor authentication to improve security
  • Change the pricing structure to make it more cost effective
  • Increased productivity
  • Reduce manual processes
  • Eliminates errors with manual human intervention
DataRobot is far easier to implement and much easier to master. The license cost considerations are more economically favorable also.

Do you think DataRobot delivers good value for the price?

Yes

Are you happy with DataRobot's feature set?

Yes

Did DataRobot live up to sales and marketing promises?

Yes

Did implementation of DataRobot go as expected?

Yes

Would you buy DataRobot again?

Yes

Predicting customer churn of our top 30% of our referring doctors and the effects of them doing so Predicting IT service tickets using keyword analysis, so as to save time from having to manually select different categories and sub-categories, eliminating delays for tickets to be picked up by service desk agents.

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