Desire to Learn or Desire to suffer

In my program, we have been using D2L since 2012. At the beginning our school was adapting it and it was quite buggy, then at the end of 2013 it got a lot better and became the go to system. However for whatever reason (I think business reasons and cost) D2L switched their servers and they claim that they are using a cloud based system. This switch happened in august of 2015 and since then all the wrong things started happening.

The file transfer speed (upload and download) went as low as %5 of what it should be. To make things worse, their server kicks you out when your upload or download is not done in 30 minutes. Their tech support after 7 months still does absolutely nothing. They practically ignore the existence of this issue. And worse than that many times my faculty and students reported issues such as file transfer termination, or when the transfer is done, the file is corrupt. This system is pretty much useless for us and our IT has told that D2L is not accepting the problem and they are blaming it on our ISP and web traffics. ARE YOU KIDDING ME?