July 11, 2014
LyftTransportation/Trucking/Railroad, 201-500 employees
Score 8 out of 10
Overall Satisfaction with Desk.com
We are using it for Customer Support. When a user writes in for any issues or inquiries, it goes through Desk and the respective department handles the tickets accordingly.
- Everyone is allowed access to see the previous cases and emails coming from the customer.
- We can keep track of the cases and customers and forward it to the right person.
- Desk provides data and analytics to see how users are performing.
- It takes too long to load attachments and photos.
- We can't see the original email when people are forwarding us emails. Especially if they have images in the email, we can't see it.
- Better customer service.
- Overall communication transparency
- It allows everyone to monitor communications.