July 11, 2014 Review

Billy Pham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with

We are using it for Customer Support. When a user writes in for any issues or inquiries, it goes through Desk and the respective department handles the tickets accordingly.
  • Everyone is allowed access to see the previous cases and emails coming from the customer.
  • We can keep track of the cases and customers and forward it to the right person.
  • Desk provides data and analytics to see how users are performing.
  • It takes too long to load attachments and photos.
  • We can't see the original email when people are forwarding us emails. Especially if they have images in the email, we can't see it.
  • Better customer service.
  • Overall communication transparency
  • It allows everyone to monitor communications.
Have not used any other services besides
Desk is best for customer support.


Not many competitors that I know of besides