Detrack is a gamechanger
April 06, 2025

Detrack is a gamechanger

Craig Ainsworth | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Detrack

We use it to communicate delivery times with our receivers and confirmation of delivery with our shippers. This greatly reduces our need for extra staff and streamlines our communications increasing our customer satisfaction and service levels.

Pros

  • Automated Communications
  • Order Tracking
  • Route tracking/updates easing dispatch

Cons

  • Routing and route optimization
  • ease of use
  • Reduction of staff required through automation
  • Increased customer satisfaction through solid communication tools
  • Ease of dispatch to drivers
Does mostly everything we need but could use some increased functionality without the requirement of switching screens
I can't think of the others that I checked but price/feature wise Detrack came out on top for functionality, ease of use and cost savings and increased sales

Do you think Detrack delivers good value for the price?

Yes

Are you happy with Detrack's feature set?

Yes

Did Detrack live up to sales and marketing promises?

Yes

Did implementation of Detrack go as expected?

Yes

Would you buy Detrack again?

Yes

A well rounded suite to assist with dispatch, driver and customer communications including POD capture and tracking.

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