A great surprise for Trainers
April 13, 2022

A great surprise for Trainers

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Detrack

The software was implemented for one of our campaigns; it was provided directly by the customer. In this specific case, it was a private package delivery company. I was trained in the use of the software and after giving training to the users in the campaign, the aim was mostly to keep track of the vehicle fleet of the customer and the new ones that could arrive.
  • Easy implementation
  • Excellent tracking
  • Variety of payment methods
  • Friendly interface
  • Synchronisation may fail at times.
  • Graphic designed could be more attractive as it feels dull at the time.
  • Security options could be higher.
  • Implementation
  • Cost
  • Tracking capabilities
  • Lower training times - positive.
  • Easy of use for new agents - positive.
  • Synchronizing issues - negative.
  • Motive (previously KeepTruckin)
Detrack makes a difference in the time used for training new agents, while veteran agents who are already used to the software of this sort got entangled with the program very easily; the synchronization issues that were the main use in most of the complaints we received were fairly fixed but the impact was not as bad as it could sound but is a pebble in the road nevertheless. Compared to previous programs that we use in different campaigns, which can be very raw than Detrack we had an amazing time using it and teaching it.

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Motive (previously KeepTruckin), Onfleet
As a trainer for the use of the software, it was surprisingly easy to explain to the final users how the software works, and being able to do that shorted the time for the theory training and left more room for the practical training, as for the actual use of the software it's very well suited to do what is meant to do, tracking is easy, implementation is fast, honestly teaching it was a breeze.