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My Dialpad Review
September 08, 2020

My Dialpad Review

ElHajj Washington | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad

I use Dialpad to canvass for new clients. Dialpad comes in handy for reaching out to our potential apartment renters and new home purchasers.
  • A decent clear signal especially when compared to two other systems being used simultaneously
  • A nice format of voicemail that is written in text, a unique application
  • A clean, crisp application that lets you know in advance when you are about to receive a call before it even comes through, which can be scary sometimes and must involve the hiring of some psychics or fortune-tellers.
  • Sometimes the spelling could be somewhat better on the text of the voicemails.
  • I have two phone numbers and sometimes it's unclear which number I have missed a call on, so perhaps a better display of missed calls would help.
  • There is one minor glitch that allows Dialpad to turn off my ringer volume frequently on its own.
  • It's too early to tell about return on investment since I'm a new user. But at least it's less expensive than the competitors I was using before that locked me into a contract I didn't want.
  • I put myself on hold with a separate phone and love the music on hold feature. I'm surprised this is available for such a low-priced system.
  • Dialpad is able to be used in multiple countries as well, which is great for someone who has staff spread out.
This is way more affordable than Ring Central. I can't wait to get more lines going to see how you can listen in on others' calls and transfer within the company.
It's pretty fair. One time I was working on an issue and we got disconnected. The agent never called me back. Other times things have gone smoothly though.
It's a crystal-clear interface and straightforward to use, mostly.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

No

Would you buy Dialpad Ai Voice again?

Yes

It's so obvious that even though this app is complicated when I have tried to make calls on my two other platforms it does one of the most important things of all by just simply being reliable and allowing me to be heard clearly whereas with other apps I couldn't be heard. Dialpad is not perfect, but you are getting way more than your money's worth with this phone system.