Dialpad Support
August 19, 2024

Dialpad Support

zach hester | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Support

Our sales and support team use the contact center solution internally. it helps up to answer calls in a queue and provide transcription and round robbin routing

Pros

  • Softphone Ability
  • Realtime Transcription
  • Analytics
  • better analytics
  • softphone functionality
  • teams integration
its extremely user friendly easy to implement and administer we love Dialpad
Dialpad is the clear front runner here. none of those competitors has the features Dialpad has

Do you think Dialpad Support delivers good value for the price?

Yes

Are you happy with Dialpad Support's feature set?

Yes

Did Dialpad Support live up to sales and marketing promises?

Yes

Did implementation of Dialpad Support go as expected?

Yes

Would you buy Dialpad Support again?

Yes

i recommend Dialpad to a lot of my clients, its great, reliable and very feature rich compared to competitors on the market space

Dialpad Support Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
10
REST APIs
Not Rated
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
Not Rated
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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