Item: Dialpad Support
Rating: 7
Author: Anthony Song

Overall Satisfaction with Dialpad Ai Contact Center

Use Cases and Deployment Scope

Streamlines customer tickets, helps me quickly analyze sentiment, prioritizes what needs to get done, and communicates with clients in a super simple way.

Pros and Cons

Pros

Clean UI.
AI analysis of sentiment and urgency.
Native communication.

Cons

Automation builder for workflows.
Better search capabilities.
More integrations.

Return on Investment

Decreased agent wrap up time.
Improved CSAT.
Decreased onboarding time from recordings.

Usability

Easy to adopt and very effective once correctly implemented.

Alternatives Considered

Zendesk Suite

I haven't used Zendesk much, but overall, I felt the UI was a little bit more intuitive with Dialpad Support.

Key Insights

Do you think Dialpad Support delivers good value for the price?

Yes

Are you happy with Dialpad Support's feature set?

Yes

Did Dialpad Support live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Support go as expected?

Yes

Would you buy Dialpad Support again?

Yes

If your organization receives a high volume of tickets and has a limited number of support staff, Dialpad Support will help reduce the noise and allow support reps to quickly prioritize what needs to be done when they start their day.

Dialpad Support Feature Ratings

Comments

Please log in to join the conversation

Simple, intuitive, and highly effective.