Great functionality and Price point for a small business
September 20, 2024

Great functionality and Price point for a small business

MOHAMMAD ASHIK ALI | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Contact Center

Dialpad Support is very easy to use and gives multiple options to check like missed calls and agent available list and messages and also it gives access to emails and spam which is bit surprising and also it solves business problems like tracking the missed calls for every employee and also setting them easily on unavailable and available as per the needs and very much user friendly so far i am very much pleased with this application and i appreciate the developers and the team behind developing this awesome app which outstands all other apps.

Pros

  • Receiving calls without any lags
  • Tracking missed calls
  • Gives full access of the Queue
  • List of calls with Customer Number
  • Best part is List of calls shows with Customer Name
  • Access to Voicemails
  • Viewing at any messages
  • Sending messages to the customers

Cons

  • Once the Agent is off duty putting him on DND automatically
  • Refresh page needs to be fixed it has lags
  • App developments because app crashes sometimes
  • schedule maintenance messages should be sent
  • Dialpad’s software works across multiple devices, allowing you to start communicating with one item and switch to another.
  • Automatic spam call detection
  • Call recording
  • Unlimited Internationalcalling
Dialpad Support is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless and efficient solution for modern team collaboration. There is a great intuitive interface, cloud-based accessibility, and robust features Calls made using the platform are clear and the video calls and AI-driven transcription services are stellar.
price mainly and they had voicemail transcription and a reliable mobile app. More functionality and reliability and Dialpad Support had all the features we needed and onboarding was super easy. Overall, the experience with Dialpad is quite positive. We came from another in house VOIP solution, and knowing that you always have someone ready to help you , gives you peace of mind. It does what its supposed to do, and the majority of the time it does it well!

Do you think Dialpad Support delivers good value for the price?

Yes

Are you happy with Dialpad Support's feature set?

Yes

Did Dialpad Support live up to sales and marketing promises?

Yes

Did implementation of Dialpad Support go as expected?

Yes

Would you buy Dialpad Support again?

Yes

Dialpad Support works very well for businesses hoping to make a single platform their central communication hub. A sole proprietor who only needs phone service might opt for something less complex. However, small to medium businesses needing a phone system and collaboration software will likely appreciate what Dialpad offers. Dialpad’s software works across multiple devices, allowing you to start communicating with one item and switch to another.

Dialpad Support Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
Not Rated
10.0
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using Dialpad Ai Contact Center

200 - One of the best features Dialpad has to offer is the ability to integrate with other services. Single sign on makes accessing Dialpad a breeze, and and many others also show up in the main interface allowing users to quickly go back to files, or conversations they recently had with other users. Unified communications is big in today's world and Dialpad handles it quite well. There is a decent variety of equipment that you can use with Dialpad, but it also allows us to completely remove the desk phone which is a nice touch, especially considering the types of work environments we have where users can chose where they would like to work. Last but not least, and at the core of its functionality the basic phone system. While allowing users to transfer calls amongst people, you are also able to transfer between devices, which means that, when your 1-2 meeting runs long, you can move your call to a mobile device if you need to get going. Overall the system is quite robust, and provides all the functionality one could ask for!
10 - I admit I was somewhat hesitant for our office to move from a traditional phone system to a cloud-based one. After using Dialpad for nearly a year, I honestly can't remember why I had hesitations in the first place! This system makes my work communication simple and efficient. I'm in and out of the office all the time, so it's been great to be able to answer work calls wherever I am. Our staff uses the messaging function to interact with each other on team projects. I love the fact that you can easily look over your call history list and edit call information to the name of the caller --it's just a simple email forward away. Another awesome feature is the call data. You can track how many people are calling your organization during a specific time period, what percentage of those calls are getting answered, and who in your organization is making the most calls, along with much more data. These metrics can be used in a variety of ways to make your staff more efficient and engaged.
  • Dialing
  • Receiving Inbound Calls
  • Texting Customers

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