best system ever!
November 04, 2024

best system ever!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Voice

We use Dialpad Connect to help in our line of work because we receive 100 plus calls a day from customers, and the documentation helps info we may have missed, such as name, number, other important numbers, and addresses. This dialpad system also lets us listen to the recordings from previous calls as well.

Pros

  • DOCUMENTATION
  • REVIEW
  • SUGGESTIONS

Cons

  • EASIER FORMAT
  • PERMANANT DOCUMENTATION
  • BETTER AT HEARING
  • QUICKER CALL HANDLING
  • LESS CALL BACKS FOR MORE DETAILS
  • CLARIFICATION ORDER
I love it

Do you think Dialpad Connect delivers good value for the price?

Not sure

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

The documentation should have the functionality of turning on and off when desired. I also believe its well suited for a business environment but maybe allow other users to review previous chats with other users. I feel like its probably not the best when it comes to personal use. As you may not want it to translate.

Dialpad Connect Feature Ratings

8.3
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
8
7.5
Answering rules
9
Call recording
8
Call park
8
Call screening
7
Message alerts
8
Business SMS/External Messaging
6
Online Fax
7
Voicemail Transcription
7
7.0
Mobile app for iOS
7
Mobile app for Android
7
8.0
High quality audio
8
High quality video
8
7.7
Calendar integration
8
Meeting initiation
7
Record meetings / events
8
6.0
Desktop sharing
6
8.0
Live chat
8
5.5
User authentication
5
Participant roles & permissions
6
6.8
Centralized communications management
7
Team messaging
5
Team document sharing
8
Call and meeting analytics
7

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