Dialpad has been a trusted partner in my business with superior call quality and UI
March 25, 2025

Dialpad has been a trusted partner in my business with superior call quality and UI

Artem Koushnir | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Connect

Dialpad has been an integral part of my business, providing a reliable, feature-rich and very functional suite of capabilities, phone numbers and options to fine tune to my needs. The call connection quality has been great and this has been a huge improvement over my prior provider. AI features have also been very interesting, and Voicemail Transcription is one of my favorites.

Pros

  • Call quality
  • AI Transcription
  • Interface and UI

Cons

  • Would like more information about capabilities I may not know about
  • Sometimes all of the email updates become a bit redundant
  • Improved communication and knowledge of prior conversations
  • Easy to use UI allows for intuitive task completion
  • Customer service has always kept me updated about any issues or concerns, so I do not find out the hard way
It has been an improvement in all areas, compared to my prior provider. Customer support has been good. Clear call quality. Multiple numbers and rules for calls are available and allow for quick delegation. Have never had service issues and all calls are clear, made and received and they should be.
My previous provider had bad call quality, calls would drop and my phone would randomly dial other numbers. All of these issues have been alleviated with Dialpad. It has been a great and useful service since I signed up.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Dialpad is great for an eCommerce business, as it provides multiple lines, chat capability and can also bring together employees in one suite. AI transcription reminds me about prior conversations and allows me to be more informed when talking to customers. All of my calls are always good quality and have never had service issues.

Dialpad Connect Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
8.9
Answering rules
10
Call recording
10
Call park
10
Call screening
7
Message alerts
8
Business SMS/External Messaging
7
Online Fax
Not Rated
Voicemail Transcription
10
10.0
Mobile app for iOS
Not Rated
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
Not Rated
Record meetings / events
Not Rated
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
Not Rated
Call and meeting analytics
10

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