Technology Advisor Review
March 25, 2025

Technology Advisor Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Connect

We use Dialpad for in- and outbound telephony service for our office. Additionally, we will use our Dialpad Meeting rooms for conference calls and collaboration.
Our use is consistent for business days, Monday through Friday

Pros

  • Exceptional call and meeting QOS
  • The subscribed dialplan is sufficient for our business needs
  • Call recording quality is acceptable

Cons

  • AI recognition of spoke words during transcription is lacking
  • Difficult to move from a voice call to a meeting room
  • We do not use the Contact Center features
For the smaller center, Dialpad is a good fit

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Connect again?

Yes

For small to medium businesses, the value provided with your product is exceptional

Dialpad Connect Feature Ratings

9.5
Hosted PBX
10
Directory of employee names
9
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

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