Great communication tool!
October 17, 2022

Great communication tool!

Taylor Willett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Contact Center

I use Dialpad to securely communicate with my coworkers and patients.
  • Allows me to make calls
  • Allows me to send texts
  • Has do no disturb setting
  • Send automatic replies when outside of my business hours
  • Has a voice-mail
  • Improves communication with clients
  • Improves communication with coworkers
  • Auto-SMS replies helpful
  • Do not disturb mode is nice

Do you think Dialpad Contact Center delivers good value for the price?

Yes

Are you happy with Dialpad Contact Center's feature set?

Yes

Did Dialpad Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Contact Center again?

Yes

Dialpad is good for securely communicating with coworkers and clients.

Dialpad Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
6
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
10
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated