Item: Dialpad Support
Rating: 8
Author: Verified User

Overall Satisfaction with Dialpad Contact Center

Use Cases and Deployment Scope

We use Dialpad for calling our clients and to integrate with any meetings. Also, it integrates with other tools like G Suite and Slack, so users can make and receive calls, send and receive messages, and join video meetings from one platform. Dialpad's mobile app allows users to make and receive calls, send and receive messages, and join video meetings on the go, using their mobile devices.

Pros and Cons

Pros

User-friendly, with an intuitive interface and easy setup process.
It helps businesses streamline their communication and collaboration processes
Is it powered by AI, which route the calls to right agent

Cons

Sometimes the analytics data on the Dialpad taking too long to load
More ringtones
Automated status availability for agents

Alternatives Considered

Microsoft Teams, Skype for Business and now part of Microsoft Teams

More convenient to use

Key Insights

Do you think Dialpad Support delivers good value for the price?

Yes

Are you happy with Dialpad Support's feature set?

Yes

Did Dialpad Support live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Support go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Support again?

Yes

Other Software Used

Skype for Business, now part of Microsoft Teams, Microsoft Teams

Likelihood to Recommend

Dialpad is simply our main communication tool for all our inbound and outbound calls. When I faced an issue with the software, the mobile application helped to connect the call and it is more user friendly.

Dialpad Support Feature Ratings

Comments

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Easy tool to access