Dialpad is great
March 25, 2025

Dialpad is great

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Support

We use Dialpad at Lehan's Medical Equipment for our call center. It is a great app, very user friendly, and I love how I can log in on my phone as well as my work computer. I never have any issues and am able to log into different devices quickly and easily. This app helps us take care of our patients on a daily basis. Thanks Dialpad!

Pros

  • Easy log in
  • Customizable settings
  • User Friendly

Cons

  • Screeching noise (rarely, but happens)
  • Wish I was able to send a mass text to multiple different numbers at one time (not a group text)
  • I wish you could mark texts as "unread" after opening
  • saves time being so user friendly
  • customer feedback helps us to improve
  • better analytics
Dialpad is perfect for our call center at Lehan Drugs. we are able to help care for patients during difficult times with the best ability thanks to Dialpad.

Do you think Dialpad Support delivers good value for the price?

Yes

Are you happy with Dialpad Support's feature set?

Yes

Did Dialpad Support live up to sales and marketing promises?

Yes

Did implementation of Dialpad Support go as expected?

Yes

Would you buy Dialpad Support again?

Yes

I love how easy Dialpad is to use. It is so user friendly! I use it on my work computer usually. But when I stayed home sick, I was able to easily download Dialpad to my phone and work from home! No issues logging in or using the app on my iPhone.

Dialpad Support Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
9.8
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
9
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
9
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

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