Dialpad Support
March 25, 2025

Dialpad Support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Support

I use Dialpad on a daily basis to accept incoming calls from prospective clients. This system is so user friendly. I have only been working with Dialpad for a few months but my experience so far has been wonderful. I would recommend Dialpad to over law firms for daily use.

Pros

  • They are quick to respond when there is an issue
  • The system is easy to use

Cons

  • I would like for all users to be able to view call metrics, not just admin.
  • Dialpad Support lets me view my teams call stats easily
Support does a wonderful job
I have not used another software like Dialpad before

Do you think Dialpad Support delivers good value for the price?

Yes

Are you happy with Dialpad Support's feature set?

Yes

Did Dialpad Support live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Support go as expected?

Yes

Would you buy Dialpad Support again?

Yes

I have not had any issues with Dialpad Support so far. Everything has been positive.

Dialpad Support Feature Ratings

10.0
Agent dashboard
10
Call forwarding
10
Click-to-call (CTC)
10
Interactive voice response
10
Call scripts
10
Call tracking
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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