So happy I have it as a tool.
November 24, 2021

So happy I have it as a tool.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

I use Dialpad daily. Whether it's taking incoming calls, making outgoing calls, or sending/receiving text messages from the software; I always have Dialpad open on my computer. My favorite aspect of the software is how it synchronizes with my orgs, Salesforce, and updates my accounts anytime I make or receive a call with any of the accounts I am working with. In addition, I use the text messaging feature all the time. I also really enjoy how I can set up my work hours so that once 5 pm rolls around, any calls or messages will receive an automatic response providing my accounts with contact information if they need immediate support.
  • 3-way conference calling.
  • Text Messaging.
  • Outgoing calls.
  • Incoming Calls.
  • Synchronizing with Salesforce.
  • Introduce GIF integrations for text messaging.
  • Synchronizing with Salesforce.
  • Outgoing calls.
  • Incoming calls.
  • Text messaging.
  • Allows for easy documentation of work.

Do you think Dialpad Ai Voice delivers good value for the price?

Not sure

Are you happy with Dialpad Ai Voice's feature set?


Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Ai Voice again?


If you are constantly communicating with accounts via phone or text messaging, Dialpad is great! it's easy to use. works and synchronizes with mobile phones. Allows you to both send and receive images, which is great if you find yourself troubleshooting with a client and need to share visual references. Overall, I am very happy with the software and have 0 objections recommending it for 1on1 communication with accounts.

Using Dialpad Talk

Very user friendly.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • outgoing calls
  • incoming calls
  • text messaging
  • AI transcription isn't always accurate.
Yes - Very well. fully synchronizes.