Game Changer!
November 15, 2021
Game Changer!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
We use [Dialpad Talk] in the Customer Service department for inbound & outbound calls. Only business problem is transferring calls to extensions not utilizing Dialpad.
Pros
- Translates calls
- Provides in depth call history by CSR
- Search by name directory
Cons
- A little more 'Dialpad for Dummies' built in to screens
- Better training
- Easier return to call screen for ending calls
- Inbound call records
- Time on call records
- Missed calls records
- CSR on phone time records
- Dialpad Talk has caused our CSR team to be proactive in improvement on customer relations and call transferring / message taking
- The implementation of Dialpad Talk has greatly increased the quality of call handling by our team
Do you think Dialpad Connect delivers good value for the price?
Yes
Are you happy with Dialpad Connect's feature set?
Yes
Did Dialpad Connect live up to sales and marketing promises?
Yes
Did implementation of Dialpad Connect go as expected?
Yes
Would you buy Dialpad Connect again?
Yes
Comments
Please log in to join the conversation