Check out my review!
February 09, 2023

Check out my review!

Denise Hernandez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

I use Dialpad everyday at work and it is amazing. I sometimes have a really hard time hearing what callers are telling me and the transcripts are very helpful. I would recommend this platform to anyone to running a business.

Pros

  • Transcripts
  • I can text
  • I have my own number

Cons

  • Being able to take one call at a time
  • Blocking certain number
  • Have customer support available
  • Caller ID
  • Transcripts
  • Sending texts
  • Easier work flow
  • Essential in day to day
  • Highly recommend
I like how Dialpad is set up it was everything that I need everyday.

Do you think Dialpad Connect delivers good value for the price?

Not sure

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Dialpad would be best used at an office setting

Dialpad Connect Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
8.6
Answering rules
Not Rated
Call recording
9
Call park
10
Call screening
9
Message alerts
Not Rated
Business SMS/External Messaging
6
Online Fax
Not Rated
Voicemail Transcription
9
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated
9.0
High quality audio
10
High quality video
8
2.0
Calendar integration
2
Meeting initiation
2
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
7.5
Centralized communications management
Not Rated
Team messaging
8
Team document sharing
Not Rated
Call and meeting analytics
7

Comments

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