selecting Dialpad was a great decision
February 09, 2023

selecting Dialpad was a great decision

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

This has replaced any physical phones in the office and easily forwards my business line calls to my cell phone. The phone app is excellent. I especially appreciate the transcripts of the phone messages. Plus, I can answer and talk on a call on my computer, I don't even need my cell with me in the office.

Pros

  • Transcripts of calls
  • Great app for mobile phone
  • Very easy to use interface

Cons

  • improve start-up screen
  • Transcripts of voicemail
  • caller identity can be customized
  • Saved me money
  • Faster response time to messages

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Very easy to use, I would recommend this to all my colleagues, the pricing is very competitive with other similar services

Dialpad Connect Feature Ratings

6.5
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
5
Directory of employee names
8
10.0
Answering rules
Not Rated
Call recording
10
Call park
Not Rated
Call screening
10
Message alerts
10
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
10
10.0
Mobile app for iOS
Not Rated
Mobile app for Android
10
10.0
High quality audio
10
High quality video
Not Rated
10.0
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
10
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
10.0
Centralized communications management
10
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
10

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