Business Phone Service that delivers
March 16, 2023
Business Phone Service that delivers
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Ai Voice
We migrated from an on-prem Mitel system, using multiple voice service providers in the U.S. and Mexico, to Dialpad. This assisted us in reducing costs and complexity. During our migration, the Dialpad team was very responsive and the overall transition could not have been smoother.
Some of the key benefits we gained by moving to Dialpad were:
Some of the key benefits we gained by moving to Dialpad were:
- Getting rid of a problematic service provider (Windstream) along with others who required additional SIP/PRI connections to our facilities.
- Removing voice server equipment and maintenance.
- Improved call center capabilities that integrate with Salesforce.
- Dialpad is cloud based so users can work remotely if needed.
- Multiple platform support, several users work from their computer or mobile phone, few have physical phones.
- Easy to manage and control, with the ability to setup office based admins.
- Call recording, transcription in real time and AI capabilities
- Call Transcription
- Can use for notes after the call
- Recognizing and erasing when credit card information is given. We have trained our customer service team to disable AI while taking that information.
- The flexibility for our users to configure the services to best meet their needs.
- To date, we have reduced our overall costs for phone services
- improved call center support
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes