Item: Dialpad Ai Voice
Rating: 9
Author: Shiloh McClelland

Use Cases and Deployment Scope

We have three lines with Dialpad. I have the app on my phone and on my computer. We don't have to have separate phones because it works with our current devices. I can also seamlessly switch calls between my cell and computer if I answer it away from my desk. It also keeps track of all the different people and companies I have to contact on a regular basis.

Pros and Cons

Clear audio
Records voicemails
Text capabilities
Multi line phone system without equipment

Voicemail transcripts could do with improvement
Sometimes the line does not ring when it should
Calls from my cell phone stop the audio while it rings

Most Important Features

Ease of use
Secure and private
Completely online
Same system over multiple locations

Return on Investment

This has met our objective of having one team in many locations

Key Insights

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Likelihood to Recommend

When it's not a big deal to miss a call, it's great. If you need to reliably catch every call, you may need to do some trouble-shooting. When using the app on your cell phone, other calls are invasive even if you do not answer them because the audio from the call you are on cuts out automatically. This can be a problem when you've waited on hold forever and when you finally get an answer, they think are you aren't there because you got a call at the wrong moment.

Good phone system without the phone

Overall Satisfaction with Dialpad Talk