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Dialpad is a cross-platform calling service.
February 09, 2023

Dialpad is a cross-platform calling service.

Scott Weatbrook | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

I use Dialpad to communicate with my peers. The business problem Dialpad addresses are to provide a worldwide stable communications platform for an enterprise company. I can easily talk with anyone within the organization because of Dialpad. Dialpad also organizes my contact list, integrating with the active directory service making it easy to lookup employee phone numbers.
  • Make phone calls
  • Text messages
  • Voice Messaging
  • video meetings
  • I'd like to see the ability to text bigger file sizes.
  • Some of the STT is not 100% accurate.
  • Recording calls is a feature I want
  • Supports all the platforms
  • Talk and text history are shared over all devices
  • Voice mail with STT service
  • Enabled me to communicate with my team
  • Enabled me to communicate with external entities
  • Enabled me to send and receive images
Google Chat is the only application that I use that compares to Dialpad in a small way. Dialpad and chat are both message sending and receiving applications but Dialpad also allows me to call people on the phone. Dialpad is helpful at finding employee phone numbers as it integrates with active directory.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Ai Voice again?

Yes

Dialpad Talk is the best. I have it installed on two laptops and two cell phones. One phone number (Dialpad assigned from admin) will ring all my devices. I use it to communicate with external contacts as well. If I need to make a business call, I will use Dialpad no matter who I'm calling to make sure the conversation is clear. Sometimes my cell phone doesn't have good reception.

Dialpad Ai Voice Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
9.5
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
Not Rated
Voicemail Transcription
8
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
Not Rated
10.0
Calendar integration
10
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
10.0
Live chat
10
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Using Dialpad Talk

15000 - Motorola Solutions is a worldwide corporation providing communication solutions for first responders. Motorola contains many business functions. I work in the IT department and use Dialpad extensively. Software Enterprise uses Dialpad. Corporate uses Dialpad. Most regions in the world use Dialpad. Some are in Australia, South America, Europe, North America, and Central America.
10 - I am not sure how many people support Dialpad within Motorola.
  • Person to Person Phone Calls
  • Person to Person Messages
  • Voice Mail

Using Dialpad Talk

Dialpad is easy to use because I have it installed on all my devices. This makes answering a phone call relatively easy.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Calling
  • Messaging
  • Voice Mail
Yes