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DialSource is the easy solution for customer communications
March 27, 2022

DialSource is the easy solution for customer communications

Andres Pirela Loyo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with DialSource

Thanks to this software we can have a greater and better control of calls in customer service and also with the integration to SalesForce program, allows us to carry out the daily activities of the agents almost automatically, being able to monitor their progress in communications with customers.
  • We can with the software record every inbound and outbound call, in addition to being able to monitor the work of agents on each call.
  • Workflow automation is very easy to set up and configure, so employees are ready to perform their daily work without any inconvenience.
  • It allows call recording to monitor agent performance and to learn about customer requests.
  • I would like to see the inclusion of being able to not only record the call, but the transcript of the call, to have more control.
  • Integrations with social networks and other channels would be very important to not depend on other software.
  • It is not as intuitive and easy to use at first as I would like so that all employees can quickly start using it.
  • Great call recording, for monitoring conversations between agent and customer.
  • Automation of daily activities and activity flow, making work much more efficient and faster.
  • Call router, to redirect incoming calls to the most qualified agent as appropriate.
  • We feel that this software fulfills all its purposes, which is to get closer to our customers and that our agents can attend each call efficiently, achieving excellent communication with our buyers. This has allowed us to increase staff performance, productivity and above all sales.

Do you think DialSource delivers good value for the price?

Yes

Are you happy with DialSource's feature set?

Yes

Did DialSource live up to sales and marketing promises?

Yes

Did implementation of DialSource go as expected?

Yes

Would you buy DialSource again?

Yes

A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software.