DialSource has the best telephony on the planet.
September 07, 2018

DialSource has the best telephony on the planet.

Rob Morris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with DialSource

Inside Sales uses it for inbound and outbound calling. It allows us to see the contact details in Salesforce and make and receive calls in the same system.
  • Best telephony of any tool
  • Backend automation pre-call and post-call that save reps a ton of admin time.
  • Inbpound lead matching by phone number inside of Salesforce
  • NeedS email functionality
  • Could use more features around managing reps
  • Needs more analytics and reporting
  • Return on investment was almost immediate for us.
  • The time savings along plus the process alignment are home runs
DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
ISR/BDR/SDR/MDR calling (inbound/outbound) customer service and any area that makes or receives high volumes of calls.

DialSource Feature Ratings