DialSource the easiest way to train agents remotely
March 04, 2022
DialSource the easiest way to train agents remotely
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with DialSource
We didn't know how to get our customer service agents, who work for us remotely, to learn the ins and outs of how our company works. With DialSource we were able to solve that problem by providing us with a complete training, monitoring and performance program for our remote employees.
- It is very useful; all the information that throws in detailed reports, management, and performance of the trainee staff, as we can notice their failures and correct them.
- A very easy to use software, it is very intuitive and dynamic, which makes the learning curve is fast.
- It also serves to monitor the activities of the staff already working and closely supervise the work of all agents: remote and local.
- Technical support took too long to answer some of the questions we had.
- It lacks some permissions that should be granted only to system administrators.
- If you want to take full advantage of this tool, you need to have time, because it has many functions, sections and tools that can be overwhelming.
- Efficient, quality, detailed reports, with enough information to know the progress of the agents.
- Interaction and feedback with agents, where they can ask questions and raise doubts.
- Intuitive and easy to use for all agents and program administrators.
- Thanks to DialSource we have been able to improve the performance of our employees and serve more customers in less time. The staff has learned to efficiently use all channels of communication with customers and provide them with timely responses to their requests.
Do you think DialSource delivers good value for the price?
Yes
Are you happy with DialSource's feature set?
Yes
Did DialSource live up to sales and marketing promises?
Yes
Did implementation of DialSource go as expected?
Yes
Would you buy DialSource again?
Yes