Item: Sangoma Asterisk
Rating: 10
Author: Lisa Burns

Use Cases and Deployment Scope

We use Digium to set up phone rules if we need to forward phones to a cell phone, or colleague, or have calls go straight to voicemail. It is used across the organization. It can also be used as an online switch board for phone calls as needed.

Pros and Cons

Call forwarding that I can trust stays on even if my phone "refreshes."
Ability to setup various call rules and save them to use as needed.

I have had trouble having my favorites list from Digium connect to my phone and save my preferences there. I have only managed to do this once, but now we have an added person in our Dept. I can add them on Digium, but my phone does not update.

Support Rating

I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible.

Key Insights

Do you think Sangoma Asterisk delivers good value for the price?

Not sure

Are you happy with Sangoma Asterisk's feature set?

Yes

Did Sangoma Asterisk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sangoma Asterisk go as expected?

I wasn't involved with the implementation phase

Would you buy Sangoma Asterisk again?

Yes

Likelihood to Recommend

When I work remote, I appreciate easily being able to transfer my work phone to my cell phone without issue or delay. I can also easily set my phone to transfer to a colleague when I know that I will be out for some time. I don't have to worry about my phone "refreshing" and turning that feature off because Digium holds the call rule for me.

Digium for trustworthy call rules/forwarding

Overall Satisfaction with Digium Asterisk