Use of Asterisk in Contact Centers
December 31, 2023
Use of Asterisk in Contact Centers
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sangoma Asterisk
We currently use Asterisk for basic use cases and internal communications at a corporate level. Although it is a powerful tool and offers many options at the integration level, it has many limitations when going to the next level, such as in contact center communications. In these cases, we have had to use other types of tools specialized in these use cases
- Easy communication and configuration with many soft phone and hard phone models
- A great community that helps the software have more and more functionality
- The CLI works quite well and there are many projects with graphical interfaces, but they are not very intuitive or friendly to inexperienced users.
- My main experience is in the contact center area and this module still lacks many functionalities, as well as tools for analyzing results or reports.
- Since Asterisk is an open-source tool, it does not require very large investments at the infrastructure level, which helps to have a quick ROI.
- There is a wide range of professionals to carry out software maintenance and support with internal company resources.
- Has no associated annual or monthly licensing costs
- Genesys Cloud CX and Genesys Multicloud CX (discontinued)
With Asterisk it is possible to implement contact center modules, however, they are simple modules that have many limitations and that can be very good to be implemented in companies that are starting their path since they do not require very large investments, but later they may be required to look for more specialized tools
Do you think Sangoma Asterisk delivers good value for the price?
Yes
Are you happy with Sangoma Asterisk's feature set?
Yes
Did Sangoma Asterisk live up to sales and marketing promises?
Yes
Did implementation of Sangoma Asterisk go as expected?
Yes
Would you buy Sangoma Asterisk again?
Yes