Digium -- For true IT professionals
June 23, 2019

Digium -- For true IT professionals

Brian Duffy | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Digium Asterisk

Digium Asterik is the phone system used by a previous employer. It is used across the whole organization to provide an affordable and very configurable phone system. Digium Asterik allows us to create custom applications to be used with our phone system, which is vital to the business. We are able to heavily automate many tasks that were previously manual.
  • Customization.
  • Granular Setup.
  • Affordable.
  • Documentation is scarce, so you have to learn by trial and error.
  • Not cloud-based, and there's no mobile app.
  • The ability to email voicemail messages would be great.
  • It's cost-effective, so ROI is easy to attain.
  • Training or expertise costs can be high if you don't have an expert on staff.
  • The ability to create custom applications can save a lot of man hours.
Recently I've been using Vonage Business, and while it is far more expensive and a lot less configurable than Digium, the mobility is essential for my new role. Digium is ideal for a business with both a very technical staff and a user base that is not remote. Digium was selected due to price and ability to create custom applications.
I would only recommend Digium Asterik to colleagues that were very technical and able to put in the time and effort to configure the system. Digium Asterik is very powerful, but it is also very complicated, so it is not well suited to IT departments that do not have the time or knowledge to invest in making it work for them.

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