Name: Sangoma Asterisk
Rating: 8.6 (25 reviews)
Author: Sangoma

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Help Authoring

Software Configuration Management

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Operational Analytics

Enterprise

Accounting

Budgeting and Forecasting

Tax Compliance

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Code Review

Data Catalog

Data Fabric

Data Quality

Data Recovery Service

Dynamic Application Security Testing (DAST)

Fraud Detection

IT Alert Management

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

Low-Code Development

Master Data Management (MDM)

Network Access Control (NAC)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Office Migration and Repair

Software-Defined WAN

Virtual Data Room

Virtual Desktop Infrastructure (VDI)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Email Marketing

Enterprise Marketing Management

Local Marketing

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Revenue Operations

Sales

Antivirus

Insider Risk Management

Security Orchestration, Automation and Response (SOAR)

Security

Forestry

Last Mile Delivery

Legal Research

Library Management

Nonprofit CRM

Nonprofit Fundraising

Plagiarism Checker

Real Estate Property Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

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8x8 Work

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Scarce Documentation: Some users have found the documentation to be scarce, requiring trial and error learning. They have expressed a need for more comprehensive documentation that provides clear instructions and examples.

Limited Cloud-Based and Mobile App Functionality: Several users have expressed a desire for the software to be cloud-based and have a mobile app. They believe these features would greatly improve convenience and accessibility.

Difficulty in Finding Local Support: Users have mentioned that it is challenging to find certified people in their local area who can provide support. This has been an inconvenience for users who prefer having access to local support resources.

Digium Asterisk is a versatile phone system that is widely used by organizations seeking an affordable and configurable solution. Users have reported that one of the key benefits of this product is the ability to create custom applications, which has allowed them to automate tasks that were previously manual. Additionally, the Asterisk PBX feature has proven to be invaluable for inbound calling and conference calling within the organization.

One particular use case where Digium Asterisk has been highly effective is in solving the problem of conducting meetings across various parts of the organization. By leveraging the conference calling feature, staff members can easily dial into a dedicated conference number set up on the PBX and conduct meetings seamlessly. This has significantly improved communication and collaboration among team members who are geographically dispersed.

Furthermore, Digium Asterisk offers the flexibility of creating a PBX through any device with Linux, allowing organizations to manage calls through VoIP devices. Users have praised the system's capability to set up phone rules, forward phones, or have calls go straight to voicemail, providing them with greater control over their telephony communications.

The affordability and scalability of Digium Asterisk are additional advantages that make it an attractive option for medium to large organizations. Implementing this system as a VoIP communications solution has been successfully done in city government settings both for internal and external use. Users have also highlighted the ease of setup and minimal issues encountered during implementation.

Another noteworthy aspect of Digium Asterisk is its ability to facilitate integrations with existing infrastructure and hardware, saving organizations from relying on outside vendors for modifications or customizations. This level of in-house control empowers businesses to easily adapt the system to their changing needs without incurring significant costs.

Lastly, users have expressed appreciation for the vast resources available online when seeking solutions or learning about Digium Asterisk. Through online forums and communities, users can find answers to most problems they encounter when working with Asterisk, further enhancing their experience and fostering a sense of self-sufficiency.

Digium Asterisk has proven to be a reliable, customizable, and user-friendly phone system that offers a wide range of use cases for organizations seeking an affordable and flexible solution. Whether it be automating manual tasks, facilitating conference calling, or managing calls through VoIP devices, users have found value in this product's features and the ability to tailor it to their specific needs.

Asterisk is an open source toolkit for building communications applications, now owned and supported by Sangoma (acquired with Digium in 2018). Most Asterisk-based systems and solutions require additional components (e.g. IP-phones, VoIP gateways or telephony interface cards, and other hardware), and expertise.

Direct virtual phone number

Virtual SMS number

Toll-free (800) number

Virtual PBX

Virtual fax number

HotTelecom

Sangoma Asterisk

A PBX (Private Branch Exchange) is a telephone switching system that manages ingoing and outgoing phone calls for a company's personnel. An IP PBX does this and also switches calls through Voice over IP (VoIP).

IP PBX

Building Materials

North Star Surfaces, LLC.

Product Consultant

Likelihood to Recommend

Usability

Support Rating

Nutshell CRM

Apple Keynote

Google Chrome

Sangoma Asterisk 2024-12-13 10:14:35

Genesys Multicloud CX (discontinued)

Genesys Cloud CX

Especialista de Servicios

Sangoma Asterisk 2023-12-21 06:11:21

Territory Credit Manager

Digium Asterisk 2019-12-20 15:22:51

Google Drive

Apple Remote Desktop

Vonage Business Communications

NinjaOne

Systems Administrator

Digium Asterisk 2019-06-20 20:54:03

Avaya IP Office

Senior Betting & Online DB Administrator

Digium Asterisk 2018-02-02 03:01:51

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Call center

Trial and error

Low bandwidth

Not cloud

Free to use

Cloud based

Well supported

No mobile

Licensing fees

Not very efficient

Access information

Source code

Easy to configure

Voip system

Inbound and outbound

Email delivery

Time of day

Contact center

Call forwarding

Easy to use

Home

IP PBX Systems

The only issue we have is trying to transfer to VM. But the benefits outweigh the little voicemail issue. I use this daily, and it has made answering multiple lines very easy. It is also very user-friendly, and it is easy to train someone to take over the phone when you need to be in a meeting or on vacation.

Easy to transfer
Helps identify spam callers
Easy to use and train others

Transferring to a Voicemail is particularly hard to do, and calls tend to drop when transferring.
I would like a different interface; the current one feels clumsy
Over the weekend, it logs you out, and you have to remember your password or reset it to gain access.

Saves us a lot of time
Makes it easy to use on Mobile devices.

Nutshell CRM, Apple Keynote, Google Chrome

We currently use Asterisk for basic use cases and internal communications at a corporate level. Although it is a powerful tool and offers many options at the integration level, it has many limitations when going to the next level, such as in contact center communications. In these cases, we have had to use other types of tools specialized in these use cases

Easy communication and configuration with many soft phone and hard phone models
A great community that helps the software have more and more functionality

The CLI works quite well and there are many projects with graphical interfaces, but they are not very intuitive or friendly to inexperienced users.
My main experience is in the contact center area and this module still lacks many functionalities, as well as tools for analyzing results or reports.

Since Asterisk is an open-source tool, it does not require very large investments at the infrastructure level, which helps to have a quick ROI.
There is a wide range of professionals to carry out software maintenance and support with internal company resources.
Has no associated annual or monthly licensing costs

Genesys Cloud CX and Genesys Multicloud CX (discontinued)

Genesys Cloud CX, Genesys Multicloud CX (discontinued)

We use Digium to set up phone rules if we need to forward phones to a cell phone, or colleague, or have calls go straight to voicemail. It is used across the organization. It can also be used as an online switch board for phone calls as needed.

Call forwarding that I can trust stays on even if my phone "refreshes."
Ability to setup various call rules and save them to use as needed.

I have had trouble having my favorites list from Digium connect to my phone and save my preferences there. I have only managed to do this once, but now we have an added person in our Dept. I can add them on Digium, but my phone does not update.

Digium Asterik is the phone system used by a previous employer. It is used across the whole organization to provide an affordable and very configurable phone system. Digium Asterik allows us to create custom applications to be used with our phone system, which is vital to the business. We are able to heavily automate many tasks that were previously manual.

Customization.
Granular Setup.
Affordable.

Documentation is scarce, so you have to learn by trial and error.
Not cloud-based, and there's no mobile app.
The ability to email voicemail messages would be great.

It's cost-effective, so ROI is easy to attain.
Training or expertise costs can be high if you don't have an expert on staff.
The ability to create custom applications can save a lot of man hours.

Google Drive, Apple Remote Desktop, NinjaRMM

My experience is based on several implementations that I've done with Asterisk solutions with different customers. The incredible convenience of Asterisk is to be able to create a PBX (telephone exchange) through the use of any device you are able to mount with Linux. Once configured, the PBX can easily manage all calls through VoIP devices.

Possibility of having small and minimal PBXs
Minimum investment cost
ROI is high

Needs knowledge
Need time for implementation
In-depth testing period to avoid latencies and disruptions

Very high ROI due to low implementation costs
Excellent ROI due to low maintenance costs
Line costs significantly lower than traditional lines

Sangoma Asterisk
Formerly from Digium

Overview

What is Sangoma Asterisk?