Sangoma Asterisk Reviews

16 Ratings
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Score 9.3 out of 100

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December 23, 2019
Lisa Burns | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We use Digium to set up phone rules if we need to forward phones to a cell phone, or colleague, or have calls go straight to voicemail. It is used across the organization. It can also be used as an online switch board for phone calls as needed.
  • Call forwarding that I can trust stays on even if my phone "refreshes."
  • Ability to setup various call rules and save them to use as needed.
  • I have had trouble having my favorites list from Digium connect to my phone and save my preferences there. I have only managed to do this once, but now we have an added person in our Dept. I can add them on Digium, but my phone does not update.
When I work remote, I appreciate easily being able to transfer my work phone to my cell phone without issue or delay. I can also easily set my phone to transfer to a colleague when I know that I will be out for some time. I don't have to worry about my phone "refreshing" and turning that feature off because Digium holds the call rule for me.
I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible.
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June 22, 2019
Brian Duffy | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
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Digium Asterik is the phone system used by a previous employer. It is used across the whole organization to provide an affordable and very configurable phone system. Digium Asterik allows us to create custom applications to be used with our phone system, which is vital to the business. We are able to heavily automate many tasks that were previously manual.
  • Customization.
  • Granular Setup.
  • Affordable.
  • Documentation is scarce, so you have to learn by trial and error.
  • Not cloud-based, and there's no mobile app.
  • The ability to email voicemail messages would be great.
I would only recommend Digium Asterik to colleagues that were very technical and able to put in the time and effort to configure the system. Digium Asterik is very powerful, but it is also very complicated, so it is not well suited to IT departments that do not have the time or knowledge to invest in making it work for them.
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February 02, 2018
Luca Campanelli | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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My experience is based on several implementations that I've done with Asterisk solutions with different customers. The incredible convenience of Asterisk is to be able to create a PBX (telephone exchange) through the use of any device you are able to mount with Linux. Once configured, the PBX can easily manage all calls through VoIP devices.
  • Possibility of having small and minimal PBXs
  • Minimum investment cost
  • ROI is high
  • Needs knowledge
  • Need time for implementation
  • In-depth testing period to avoid latencies and disruptions
An excellent scenario in which you can implement an Asterisk solution can certainly be for example a company in which you want to replace the traditional telephone line (with the consequent replacement of telephone equipment) with a VoIP line managed at home (where possible) and definitely with minor costs. Probably in large companies where the number of users is really high perhaps it is necessary to consider alternative solutions to Asterisk.
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December 19, 2017
Olumayowa Mosuro | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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The Asterisk PBX is used within our organization, in the departments and other branches within the organization. It was initially set up to be used as inbound calling PBX for the contact center.

However, it was changed and used for the conference calling within the organization. This has solved a remarkable problem in terms of having to conduct conference board meetings across various parts of the organization. Staff within the organization can dial into the conference number set up on the PBX asterisk FreeSWITCH and conduct meetings.
  • Inbound and Outbound Callings for CSRs for a contact center
  • Conference setup for the users within the organization by dialing an E1 number set up on the asterisk server
  • Inbound Interactive Voice Recording setup
  • The auto bitrate for users needs to be improved
  • Not very efficient when using SIP soft-phones.
Contact center solutions are very common and most companies use asterisk Free Switch as the basis for the inbound and outbound calls. As earlier stated, conference setup with E1 lines configured on the asterisk server can be used. Staff can dial I via the mobile device to the asterisk number configured on the server into the conference.

It can well suit for IVR setup.
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January 25, 2018
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Digium Asterisk has been implemented in our city government as a VoIP communications system for both internal an external use. The system is used to implement internal phone extensions with the ability to reach landlines with the hardware provided as an interface to communicate with the rest of the world. The required budget to create a project like this is way below compared to any other alternative like a conventional PBX. Also, the scalability is best achieved with Asterisk.
  • I appreciate the fact that is based on open source code.
  • The company provides hardware to implement a specific solution for your needs.
  • Cheaper than any other options as a VoIP system. You can use softphones which lowers the price of the project.
  • The scalability of the solution can be well achieved with the right hardware.
  • It's hard to find certified people in the area that I live in.
  • The fact of relying on open source makes the project hard to sell to the upper management.
  • The vendor is the only one who supplies the hardware to make it work. You can't find it anywhere else.
Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.
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February 09, 2018
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Been a free open source PBX it has made business sense to use it making our costing lower. By having an in-house PBX we change and modify things immediately without having to log a ticket with an outside company (time and cost)

It is easy to set up, and we have had very few problems. We currently run 1.8 and 12 in two of our offices. I would strongly suggest medium to large organisations go this route. You can learn most things about Asterisk online and find solutions to most of your problems.
  • it is as flexible as you want it be
  • been open source it is free
  • I have yet to find a limit to its capabilities
  • a good gui would be great
  • skill base call center application
I can't think of any scenarios where it is less appropriate. As a PBX it is awesome. It can do what any legacy PBX can do with zero cost. Speed of implementing changes is instant, without having to get a company out to do the changes.

We run it as a normal PBX for all the staff in the company then we have 50 call centers of various sizes all going through the same box. We also have an outbound call center through the same box. All work with no problems, all calls get recorded. We have over 5000 calls a day, 350 000 outbound minutes a month.
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What is Sangoma Asterisk?

Asterisk is an open source toolkit for building communications applications, now owned and supported by Sangoma (acquired with Digium in 2018). Most Asterisk-based systems and solutions require additional components (e.g. IP-phones, VoIP gateways or telephony interface cards, and other hardware), and expertise.
Categories:  IP PBX

Sangoma Asterisk Technical Details

Operating Systems: Unspecified
Mobile Application:No