Diligent One Platform review for retail
March 30, 2026

Diligent One Platform review for retail

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Diligent One Platform

While I understand that the design is one of pre-configured workflows I would say that the user experience also depends on the complexity of the organisation's systems and technical know-how of the key people involved in implementation. For us I would say there has been some times when it felt that it is moving too slow and that there was a fair amount of complexity to grasp. If I had to give a time-to-value observation I would say 3-6months as that is when the volume of data start telling a story.
We use Diligent through a customized Control Self Assessment solution. The aim with this is to empower employees to manage risks and evaluate the effectiveness of internal controls. Through a CSA tool we drive ownership of internal controls and at a company level these assessments help in achieving business objectives.

Pros

  • Unifies GRC activities into a single, easy to use platform, eliminating the need for various systems and various vendors
  • For the CSA tool we use it provides a dashboard that provides ease of use of the administrators to extract data for reporting purposes

Cons

  • While the storyboard and dashboard features are appreciated for providing overviews, the design requires improvement and can only handle smaller dataset effectively
  • More in app guidance will be appreciated. The learning curve can be steep for new users
  • While the platform provides customization, it is not as flexible and can limit the ability for us to tailor the platform precisely to our unique workflow
  • We have used ACL analytics to automate control checks in relation to ethical controls across the business and had specific success in finance. For instance where previously we had to ask people to perform a check we can now through the link with ERPC automatically extract and analyse data to determine if controls are being performed, to indicate to us where there are concerns. This has helped the GRC department become significantly more efficient and effective.
  • We have used control self assessments through the Control Performance App and this has helped us to manage accountability and ownership of processes at risk, has helped us to raise awareness in that internal control is not just for the GRC department but rests with everyone's role and has helped us to manage riskl through quantifiable actions. In addition based on the feedback received we are able to determine where we should focus more and it helps us build our audit plan.
  • Another area that has helped us is the overall availability of reporting and dashboards which helps our internal 'speed to market' for lack of a better term. We are able to generate analysis and reporting faster, deliver visuals quicker and as a result we are able to provide faster and more effective feedback to the Exco team. This in turn means that risk based decision making is now operating at the speed of the business' operations.
I give it a 7. It has had a significant impact on the GRC department in terms of efficiency and effectiveness. At the start it took some time to tailor it to our unique business needs and to set up all our requirements. I would say the superpower of the tool is really here, in terms of time saving in report prep and manual testing. We have really used the control self assessment ability to have a strong impact on the business which helped to improve the internal control culture across the business. The dashboarding abilities had limitations for us and we created our own internal dashboards more suited to our operational needs. There is a steep learning curve for the admin roles who manage the system but I assume this will be the case for most of these types of systems. On the opposite side the end user usability is very good and easy to grasp.
I can say from our side there has been significant improvement in the visibility of compliance in the business and the real value add is on 2 points. One is relating to the shaping and improvement on the internal control culture through the control self assessment module. This is tied back to a number of aspects such as compliance in safety, previous audit points, risk related items, following strategic KPIs and overall internal control activities. In turn the feedback provides us with a roadmap of the possible risk and this helps the GRC department on where to focus their attention. Reporting is done to Exco based on the feedback and the resulting focused and used as part of our risk management framework. The greatest impact is in essence the removal of blind spots. By centralizing previous audit points, safety compliance, and strategic KPIs into one view GRC has real live data to base decisions on, Exco gains a defensible, real-time posture and in operations the key is the enhanced ownership of their specific risks.
My experience in this regard has been limited unfortunately. Before Diligent our work was Excel based and in my previous company this type of activity was done through an in-house system which was custom built to suit the business.
While Excel offer flexibility I would sum up our previous challenges with using an Excel based platform as follows:
1-Version control was a disaster to manage in a big company. There was not always a single version of the truth and broken formulas can derail the process and set us back significantly
2-Excel lacks the clear audit trails we wanted, specifically if we consider the key compliance areas of the business
3-Reporting to Exco took too long, relied on key individual skills in data analytics and reporting

Do you think Diligent One Platform delivers good value for the price?

Yes

Are you happy with Diligent One Platform's feature set?

Yes

Did Diligent One Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Diligent One Platform go as expected?

Yes

Would you buy Diligent One Platform again?

Yes

The Diligent One platform is a huge advantage for your GRC requirements, specifically in streamlining your work and providing easily accessible data for your reporting. In terms of the complexity, understand that it will take some time to learn and understand the tool to get the best out of it.

Diligent One Platform Feature Ratings

Governance, Risk & Compliance
7.0
Common repository of GRC items
8
Risk management
7
Integration with Corporate Performance Management (CPM) systems
6
GRC policy management
7
Incident management
7

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