Item: DISCO Ediscovery
Rating: 9
Author: Verified User

Overall Satisfaction with DISCO

Use Cases and Deployment Scope

Disco is being used across the organization as it is our preferred vendor. It addresses the need for a central location for discovery in large complex matters.

Pros and Cons

Pros

Simple interface - This is key because many users can't be bogged down trying to navigate through complex platforms. DISCO makes it easier to users of all levels to review, cull and produce information.
Speed - The platform is much faster than alternative platforms. The speed significantly reduces review times making for a more efficient review.
No hidden costs. It's nice to easily understand the costs of a platform and present it to clients.

Cons

I wish DISCO had more robust analytics. Not so much predictive coding but the ability to review documents using concepts/phrases.
I think DISCO should reduce the monthly minimum. By having such a high monthly minimum price you end up excluding potential clients.

Additional platforms reviewed are: Xera, Axcelerate, Summation and Concordance.

Honestly, DISCO blows them out of the water when it comes to speed and interface. We selected DISCO because of its speed, ease of use and transparent cost (no user fees and no data expansion costs). It's an intuitive platform with some robust functionality like it's AI and visual searching.

Likelihood to Recommend

DISCO is well suited for large scale discovery reviews and/or productions. It's not so much suited for smaller matters/reviews.

Comments

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Caroline Hall
(Vendor Representative) commented 6 years ago
Thank you so much for your detailed review! I really like how you pointed out some of the specific features that are making a big impact in your ediscovery life - that made our team really happy to read. Especially the part about it decreasing your team’s stress levels - that is very motivating to hear! We also really value your feedback about ways we could improve because that is exactly how we continue to improve is by listening to what actual practitioners need. So thank you for sharing. Along those lines: - Regarding additional analytics - good news - we are working on additional analytics, including topic clustering, which I believe is in-line with what you are wanting. If you’d like to consult with our product development team on it and give more details about what types of analytics you’d like developed, please email me and I can set up a phone call with them for you. hall@csdisco.com - About the monthly minimum and it excluding some clients - I’m sorry to hear that. And I’m curious - has anyone talked to you about our subscription pricing option? With subscription pricing, there is no per-matter GB monthly minimum. If you’d like to learn more, please email me. Again, can’t tell you how happy it makes us to read how DISCO is impacting your practice and helping you better serve your clients. That’s all so important to us and brings us great joy to hear from a client enjoying those benefits. Thank you for taking the time to share such detailed feedback! Gratefully, your DISCO team (written by Caroline Hall, Client Advocacy Manager)

DISCO really gets down!