Hands down the best document review platform I have worked with
Updated November 25, 2019
Hands down the best document review platform I have worked with
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with DISCO
Currently, our organization uses DISCO to review documents in four separate matter databases to aid in responding to discovery requests. I work with the attorneys in our firm and set up review sets for them. DISCO is predominately utilized by Associates and Paralegals.
Pros
- The platform is very intuitive and user-friendly and makes creating searches much easier. There is an option of creating Boolean search terms or the much easier Search Builder that DISCO has created.
- Our office appreciates being able to create folders and save specific documents to them. Although you can accomplish the same result through saved searches, the folders make it easier for some attorneys to access the information they need much easier than creating searches.
- The document review pane is also extremely helpful in that it provides all of the information pertinent to that document (and its family) in one view. I like that the search term hits are highlighted in the document view and the reviewer can "jump" to each hit.
Cons
- On a couple of occasions, I submitted a request for assistance from the technical support staff but the system had not registered my request. Luckily, I was not working on a document production deadline so the time delay was not ultimately a big issue.
- I would like to be able to create and save the specifics to a new production ahead of my actual production deadline, thus saving me time at the very end of the review when time is usually short.
- I appreciate that DISCO allows for unlimited users and the pricing structure is uncomplicated.
Free technical support, simple searching ability, and productions are easy to run in-house.
The pricing structure is uncomplicated and enables us to easily estimate to our clients what their costs may be based on the size of data.
Being able to ingest my own documents makes uploading a breeze. For more complex uploads, or where there is a load file included, the technical support team is responsive and fast in uploading the data to the platform. Searching documents is fast, easy, and intuitive.
The Project Managers are extremely helpful and have been immediately responsive to my request on more complex matters. Or, simply, to provide guidance on how best to manage a certain scenario. Where I have had more complex productions the Project Manager has assisted me with creating a long list of color-coded, search term hits and also provided helpful quality control assistance at the time of final production.
DISCO hands down surpasses the other two discovery platforms that I have worked with. Speed, functionality, and technical support are key factors in that. Document review becomes manageable even to a person new to electronic document review platforms.
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