An amazing platform for knowledge base
April 13, 2022

An amazing platform for knowledge base

PRAMOD Eluvathingal Francis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Document360

When I was searching for the best knowledge base software to create an internal self-service option, My friend suggest Document360. I used Document360 to create my knowledge base even without the technical skills. I have used the WYSIWYG editor which helped me to create my knowledge base in less time-consuming. It offered me to write an entire page using this editor. Drag and drop options are available to reorganize the page order or whole categories in the knowledge base.
  • Easy to implement and simple to use.
  • No technical skills required.
  • Less pricing compared to other software.
  • Unavailability of mobile apps is the only drawback I found in Document360.
  • Great knowledge base features like drive storage and smart search similar to Google.
  • Wide range of integrations are possible with Document360.
  • With Document360, I built a user-friendly knowledge base quickly for my business needs.

Do you think Document360 delivers good value for the price?

Yes

Are you happy with Document360's feature set?

Yes

Did Document360 live up to sales and marketing promises?

Yes

Did implementation of Document360 go as expected?

Yes

Would you buy Document360 again?

Yes

I am working on a company issuing EPC certificates and Document360 helped me to create and publish a self-service knowledge base without technical skills. We have planned to create a knowledge base and I used its features to create internal documents for employees and external documents for our customers. We have taken the start-up plan package and it was really useful for us.