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Great tool for Online help Center
July 26, 2022

Great tool for Online help Center

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Document360

Having an Online help center reduces the wait to reach a support agent. And the support agent also uses the internal knowledge base/ help center to solve customer problems quickly. In my opinion, it is very useful for the organization. It helped a lot to make the work easier for me.
  • proactive support
  • knowledge base- it is a knowledge base software.
  • can solve problems easily
  • the admin dashboard- Can include more features
  • in line pictures
  • Internal knowledge base
  • Can create best how-to content and help guides
  • I used for the Knowledge Management

Do you think Document360 delivers good value for the price?

Yes

Are you happy with Document360's feature set?

Yes

Did Document360 live up to sales and marketing promises?

Yes

Did implementation of Document360 go as expected?

Yes

Would you buy Document360 again?

Yes

It is one of the secure software. With user manuals and guides customers find it easy to onboard without much support from the call center agent. In the beginning I had the difficult to use the software. Later with the help of the user manuals and guides I learned how to use the software.