Big Mistake!

The Brokers I've connected with that used Dotloop in the past have also had the same issue I had. Their relationship with "thousands" of MLS listing services is not true. No one took responsibility for not communicating this early on. Everyone just pointed the finger at other departments and did absolutely nothing to alleviate the situation.

To add insult to injury, the system crashes during peak usage, making it near impossible to submit offers promptly. If requested I am more than open to provide the video showing both when the system crashes and the aforementioned issue.

The free account is great and the customer service people are so nice! However, the premium business account turned out to be an expensive mistake. PLEASE READ before you upgrade from their free account. Note, I've been in real estate for two decades and the Brokers I've connected with that used Dotloop in the past have also had the same issue. They're credible sources but elected to receive a refund from Dotloop versus writing a negative review on these platforms. This has nothing to do with G2 - it's Dotloop's unethical practices to save face and continue marketing a mediocre product.

My experience: despite my sales rep promising a world of support his follow-up was nonexistent, leaving us to fend for ourselves to try to fix what ended up being an unresolvable issue. Here's the issue: their claim to have partnerships with all MLS platforms is a blatant lie. Not all MLS's are supported! This is a significant issue in the real estate community when it comes to purchasing a real estate solutions platform.

Their relationship with "thousands" of MLS listing services is only valuable to the ones that work those specific areas. Fine, you need time to grow THAT'S OK! but let a consumer know, so they can make an informed decision to purchase your product! The sales rep won't tell you this, the onboarding person won't tell you this. You find out when you try to put in your first offer or listing! Yup, AFTER YOU SIGNED YOUR 6-MONTH CONTRACT! No one took responsibility for not communicating this early on. Everyone just pointed the finger at other departments and did absolutely nothing to alleviate the situation.

To add insult to injury, the system crashes during peak usage, making it near impossible to submit offers promptly. I am more than open to provide the video showing both when the system crashes and the aforementioned issue.

And let's not forget their "success" team - utterly ineffective! When I realized that the MLS data was not going to be populated into the CAR forms because they didn’t have a partnership with MetroMLS, they dismissed my concerns, suggesting I wait out a pointless six-month cancellation period. Each call felt like they were more concerned with defending their subpar software than addressing my legitimate issues. Avoid this company at all costs. Oh, and if you try to hold for a manager they'll hang up on you. Happened to me 7 times! Stick with Glide Free and invest in a transaction coordinator for a smoother experience. It's the smarter choice.