Flexible, robust, user friendly, easy to support.
Updated February 06, 2024

Flexible, robust, user friendly, easy to support.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Duo

Duo is being used for Multi Factor Authentication (MFA). Initially just for our VPN connection, to ensure all remote workers had MFA (for PCI DSS compliance), however the tool is so easy from a user point of view, when we had to find a solution for applying Multi Factor Authentication (MFA) to Outlook Web Access (OWA) it was our first choice. Configuring in Microsoft Exchange was very simple. General user support, setting up new devices, migrating users (who have a new phone) is painless. It also provides options, so if push notifications don't work, or just because a users has a preference, you can receive phone call authentication - great feature which means you can have a landline as a backup. It also can authenticate by traditional Time based One time password (TOTP). Flexible, robust, user friendly, easy to support.
  • supports multiple methods of authentication
  • simple to support
  • user friendly
  • easy integration
  • easier to speak to support (if needed)
  • scalable solution
  • simple cost model
Duo is being used for Multi Factor Authentication (MFA) is used to confirm identity of all remote workers. We have not had any breaches and can see the status of devices easily through the management portal / control panel. From the control panel you can quickly and instantly disable any devices if you have any concerns.
  • Cisco Secure Access by Duo
General user support, setting up new devices, migrating users (who have a new phone) is painless. It also provides options, so if push notifications don't work, or just because a users has a preference, you can receive phone call authentication - great feature which means you can have a landline as a backup. It also can authenticate by traditional Time based One time password (TOTP). Feature rich product.

Do you think Cisco Duo delivers good value for the price?

Yes

Are you happy with Cisco Duo's feature set?

Yes

Did Cisco Duo live up to sales and marketing promises?

Yes

Did implementation of Cisco Duo go as expected?

Yes

Would you buy Cisco Duo again?

Yes

Duo Multi Factor Authentication (MFA) is easy to implement, low management / support overhead. It's well suited to providing Multi Factor Authentication (MFA) on a number of core infrastructure solutions (for example Citrix Netscaler VPN) and websites. Configuring in Microsoft Exchange was very simple, good documentation is provided on DUO support website. Flexible, robust, user friendly, easy to support.

Cisco Security

Security is of vital importance, both to prevent any possible security breach or data leak or ransom ware attack, but also of course there would be a reputational issue and consequences should any kind of compromise occur. Therefore cyber security and protecting data of employees, and partners or suppliers is crucial to the success of the organisation
Introduced initially as part of multi factor authentication for remote workers and in order to comply with Payment Card International Data Security Standard (PCI DSS) but extended by integrating into on prem Microsoft Exchange server Outlook Web Access (OWA) portal authentication, which was very straight forward and well documented on the website.
Introduced initially as part of multi factor authentication for remote workers when connecting to the virtual private network or VPN and in order to comply with Payment Card International Data Security Standard (PCI DSS). Latterly integrated into on prem Microsoft Exchange server Outlook Web Access (OWA) authentication, to provide MFA when signing into the portal.
AI or artificial intelligence is really just todays buzz word. Like all software applications and solutions they evolve over time and provide better automations to achieve manual tasks and strive to add more value as an information technology solution - AI or artificial intelligence is just what they call this now.
Yes, we utilise Microsoft Defender suite of tool to Identify cyber attackers and their tools. Understand adversaries and their online infrastructures to identify your potential cyberthreat exposures using a complete map of the internet. Accelerate cyberthreat detection and remediation to discover the full scope of a cyberattack. Understand an online adversary’s entire toolkit, prevent access by all their machines and known entities, and continuously block IP addresses or domains. Enhance your security tools and workflows. Extending the reach and visibility of your existing security investments. Gain more context and understanding of cyberthreats by using powerful, raw threat intelligence from your security tools.
AI does and will provide a degree of automated remediation.

Cisco Duo Support

DUO has great documentation and help guides available on their website and knowledge base articles. Like any organisation these days, reaching support engineers is focused on email tickets, webchat etc and therefore like other solutions talking to a human is more challenging. That said the product is reliable and robust so support is rarely needed.
Its not a Cisco product. In the 8 years plus I have supported our user base - employees who are working remotely, then connecting on the virtual private network (VPN) for which they user Cisco Netscaler client application to connect to the Cisco Netscaler solution I have not had to speak to support.

Using Cisco Duo

Duo is being used for Multi Factor Authentication (MFA). Initially just for our VPN connection, to ensure all remote workers had MFA (for PCI DSS compliance), however the tool is so easy from a user point of view, extremely user friendly. It also provides options, so if push notifications don't work, or just because a users has a preference, you can receive phone call authentication - great feature which means you can have a landline as a backup.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • On-prem Exchange server (web access) integration
Yes - All mobile OS supported, apps available in the store