Very happy, keep up the good work
November 11, 2024

Very happy, keep up the good work

Ron Taylor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with e-automate

It's a great solution for our dealership - we use most modules of e-automate.

Pros

  • Service dispatch
  • Contracts management
  • Serialized equipment tracking

Cons

  • Customer service
  • Data collection agents
  • Complex contracts
  • Contract profitability is easy
  • Service dispatch is nice
  • Equipment history tracking is very beneficial
Yes - we use it all the time.
Definitely impacts overall productivity.
Been using e-automate for 18 years, very pleased

Do you think e-automate delivers good value for the price?

Not sure

Are you happy with e-automate's feature set?

Yes

Did e-automate live up to sales and marketing promises?

No

Did implementation of e-automate go as expected?

Yes

Would you buy e-automate again?

Yes

Customer service is weak - asking for help is a challenge not quick to respond - cost is becoming prohibitive - looking at alternative solutions.

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